Mark Eckhardt Email & Phone Number

Sales & Service Associate taking inbound calls to assist customers with placing orders and handling customer service issues. I also worked six years in Quality Assurance, monitoring, evaluating, documenting and scoring all types of customer contact including inbound calls as well as electronic and written customer correspondence. Provide one-on-one constructive feedback and coaching to ensure that associate performance is meeting department standards. Currently as a Sr. Team Leader I manage a staff of 10 associates (which increases to about 60 employees, including Seasonal Team Leaders during the Christmas season). Duties include coaching to employee’s performance, handling disciplinary actions as well as personal interaction with the contact center management and HR representatives.

contracted to Valero refinery in Benicia, California. Duties were to ensure smooth operation of petroleum-coke storage silos, document daily activity in log-book, drive forklift to deliver chemical totes to various work sites throughout the refinery, fill out and submit weight tickets for incoming and outgoing product, ensure safe product levels in the silos by loading product into tank trucks and railcars. Handled routine maintenance and issued work/safety permits to provide a safe work environment for all personnel working at silo.

I worked three years in a leadership position during which time I managed up to seven employees on my shift. I was also given the task of bringing all security officers at my site into compliance with Allied Security's strict standards of performance through the 'All-Star' program. Prior to becoming a supervisor, I worked as a Weighmaster and was responsible for accurately weighing and documenting all products/chemicals entering and leaving the refinery to ensure accurate billing and tracking. Other duties as assigned included patrolling the refinery perimeter, inspection of administration buildings to ensure that office doors and areas holding sensitive information were properly secured. Assure that all refinery access points were locked and secured after hours, maintain daily log book and submit daily duty report, escort emergency vehicles as needed onto refinery premises, perform random contraband searches of vehicles entering and exiting the refinery property.

Bank Of America, As a returned Items clerk, my duties included handling incoming calls from bank branches to process online returns from reject registers, perform research requests from branches to provide photocopies of daily bank transactions, process manual returns, verify customer signatures, process and mail returned item notices, and correspond with bank branches for proper handling of high dollar value returned items.

Certificate Of Completion, Broadcasting

Trade school specializing in on-air radio broadcasting.

Broadcasting

4-Year Liberal Arts College, I majored in Broadcasting for 1 year.

High School Diploma

I completed high school and graduated with a diploma.