Mark Engel Email & Phone Number

Arlington, VA

• Responsible for managing all aspects of multiyear, multimillion dollar Federal IT contracts
• Organize, staff, coach, mentor, and oversee multiple agile delivery teams working in an interdependent enterprise application development environment
• Build, manage, and maintain close working relationships with executive-level Federal staff
• Work with stakeholders to define roadmaps and long term IT strategies
• Provide strategic advice to help structure future contracts to meet client goals and expectations
• Work with internal HR department to open, interview, and fill new positions

Arlington, VA

• Leader and one of a handful of key client-facing project managers on large IT project for the Health Resources and Services Administration (HRSA), Bureau of Health Workforce (BHW)
• Manage all aspects of small to medium-sized IT projects from initial concept to implementation
• Perform market analysis and product evaluation for enterprise-wide integrated COTS products
• Perform in-depth organizational and landscape business analysis to identify gaps and key business opportunities for multi-million dollar Federal programs
• Work with Federal executives to define long-term visions and road maps
• Manage resources, scope, and risks across multiple concurrent projects

Arlington, VA

• Key contributor and analyst on large IT project for the Health Resources and Services Administration (HRSA), Bureau of Health Workforce (BHW)
• Facilitated workshops with end-users and Federal staff to elicit and define requirements
• Collaboratively defined solutions with technologists and other team members
• Authored detailed functional and non-functional requirements specification documents
• Drafted and executed test plans and test cases
• Planned and performed end-user training and rollout activities

Bethesda, MD

• Long-time partner and analyst on large IT project for the Department of State (DOS), Bureau of Consular Affairs (CA)
• Provided leadership, guidance, and mentoring to business analyst team members
• Interviewed and screened new business analyst applicants
• Assisted functional manager with yearly team member performance reviews
• Defined team processes and procedures
• Managed team resources across multiple software development projects

Bethesda, MD

• Contributor on large IT project for the Department of State (DOS), Bureau Consular Affairs (CA)
• Facilitated regular meetings with end-users and Federal officials to elicit requirements
• Wrote detailed functional and non-functional requirements specifications documents
• Managed and tracked changes to requirements in an IBM Rational environment
• Worked directly with software developers, database administrators, and system architects to communicate and clarify system requirements
• Worked directly with software testers to communicate and clarify system requirements

Bethesda, MD

• Contributor on large IT project for the Department of State (DOS), Bureau of Consular Affairs (CA)
• Analyzed new software products and recommended usability best practices
• Wrote online help files and software release notes according to department standards
• Interviewed subject matter experts and conducted independent research
• Created illustrations and screen captures using Visio and other software tools

Germantown, MD

• Contributor on large IT project for the Department of Education (DOE)
• Collaborated with Federal officials and project staff to research, enhance, and maintain the project’s website and documentation repository
• Acted as liaison between the Federal and the project team on documentation and web-related issues
• Communicated system changes to all levels of Federal and project staff

Germantown, MD

• Contributor on large IT project for the Department of Education (DOE)
• Wrote, edited, and formatted various procedures, processes, plans, manuals, guides, and software development life cycle documents for both project members and Federal officials
• Ensured documents were consistent with the Government Printing Office, Associated Press, and Chicago Manual of Style

New Orleans, LA

• Engaged in media-related customer service and troubleshooting for university staff and students
• Provided instructional technology equipment set-up, website publishing assistance, multi-media duplication service assistance, and scanning software instruction