As a technology leader, I've built a reputation for getting things done - and bringing even the most difficult, complex challenges to a successful outcome.I believe that problems are usually the result of bad processes - and my experience has given me the ability to recognize problems, identify solutions, and establish strong, effective processes that prevent problems from reoccurring. That's why I create and implement consistent standards - to ensure consistent results. I'm also committed to making sense of data to minimize subjective analysis and provide the business with objective evidence. I'm a strong customer advocate - and I'm committed to forging strong partnerships with internal and external customers. I partner with customers to identify, prioritize, and map critical services and service interdependencies. I leverage service and event management strategies to create a resilient service environment, based on services, rather than simply hardware infrastructure. This approach increases team resiliency and enables team members to focus on high-value tasks. I also apply automation to workflows to provide minimize time-to-value solutions. Finally, I'm skilled in building committed, loyal, long-tenure, top-performing teams. My teams know that I have their backs - and that confidence enables them to focus on getting the job done.