Mark Ferguson Email & Phone Number

Develop, Deploy and Support Microsoft 365 Services + Azure ADManage Global Migration of Exchange and Skype on-prem environments to Exchange Online and Teams

Parkersburg, West Virginia Area

IT Service Desk and Region Manager- Design and Implementation of a Centralized Service Desk for 13 Sites in North and South America - Review existing processses and workflows to identify any knowledge gaps or improvement possibilities- Define Role and Responsibility Matrix for all activities- Development of new Processes and Procedures as required based on identified risks or new activities / implemented systems- Manage and Lead Service Desk and Technical Engineering Team to ensure services are delivered in scope and on time- Develop, Maintain, and Report main KPI's and standard reporting model- Report monthly performance to local and global Executive level management- Continous Improvement of delivered IT Services through regular KPI reviews- Group IT Project representative for 13 Sites in North and South America- Group policies and process enforcement to ensure standarization is maintained - Project Identification and Management - Active involvement in company wide architecture, standards, and policy development through Security, Architecture, and Change Management CommitteesIT Security Auditor- Core IT Systems Security Auditing for 68 Sites, including Active Directory, WAN, Firewalls, SCCM, and Datacenter Operations-Development of Custom Dashboards and Tools for identification,consolidation, and presentation of business risks- Assisting sites with Risk Assessments, Business Impact Analysis, development of Business Continuity and Disaster Recovery Plans- Presentation of Auditing and Analysis results- Implementation of approved Security Control Measures

Paris Area, France

Design and Build Core IT Infrastructure Services for Group- 100 Active Directory 2008 R2 Domain Controllers- Standardize Group Policies - Delegation Model & Access Control for permissions management in 1 AD Forest w/6 domains, including Group Policy and SCCM integration- Replication, DNS, DHCP and WINS Model- Microsoft System Center Configuration Manager 2007 - 60+ Global SCCM Servers (Branch Office, Distribution and / or Management Points)- 1 Parent SCCM Server + 3 Child SCCM Servers managing hierarchy- Standard Windows 7 64 Bit Master Image with all core applications embedded- Application deployment model with SCCM for automated future deployments- Knowledge Transfer and Handover of all core systems to 3rd Party (Design, Build, and Operating Documents)Manage Windows XP to Windows 7 Migration for AMERICA and ASIA Sites - 25 Domain Controllers- 20 SCCM Servers- 800 Computers

Marietta, Ohio

Marietta, Ohio

Marietta, Ohio