Mark Fleming Email & Phone Number

Sioux Falls, Sd, Us

United States

• Test, install and maintain computers, thin clients, printers, phone systems, and related equipment for end users.• Support 1,600 end users, including troubleshooting and training.• Create user accounts and perform basic administration on the Windows Active Directory System.• Perform routine administration on network file shares. • Provide limited support for mobile devices.• Assist with maintaining and managing IT loaner equipment.• Provide input or assistance in IT asset procurement.• Document problem fixes and installation in departmental OneNote.

United States

Initial configuration, ongoing support, and maintenance of video lottery machines, network connected jukeboxes, and arcade appliances.

Sioux Falls, South Dakota

• Assessed individuals with disabilities to determine activities they are unable to perform. • Determine what technological devices would best help clients achieve the greatest amount of independence as well as reach their intended goal.• Installed mechanical rail and motor systems to help mobilize wheelchair bound people and make them independent as possible.• Taught classes at universities as well as attended multiple industry workshops and conventions.

United States

• Troubleshot workstation hardware and software issues.• Installed data cabling.• Installed network infrastructure equipment.• Assessed client IT environments and advised them of system upgrade/repair options to meet enterprise needs.

Sioux Falls, South Dakota Area

• Installed and maintained new and/or existing equipment.• Troubleshot systems and applications to identify and correct malfunctions and other operational problems.• Performed HP warranty repair based on client needs.• Installed and supported network systems including workstations, routers, and servers.• Supported archived and backup systems.• Accurately created and maintained documentation and complied with service administrative procedures, including pick tickets, ticket updates, time entries and timesheets.• Conducted scheduled onsite maintenance visits on a monthly or quarterly basis, ran reports from RMM tool and performed a checklist of tasks to include updating documentation on SharePoint.• Performed new client onboarding, scan network for devices, inspected network equipment, document and label servers and infrastructure equipment, took pictures and uploaded to SharePoint.• Created and updated network diagrams using Microsoft Visio and uploaded to SharePoint.• Provided technical support and ongoing advice to end-users/clients regarding operational and hardware/application issues.

Sioux Falls, South Dakota Area

• Troubleshot Midcontinent phone, cable, Internet, and smart home services.• Communicated effectively and professionally in all forms of communication with internal and external customers.• Troubleshot all aspects of device network connectivity and communication.• Cross-trained as requested to develop and broaden skill sets and to support customer demand.• Multi-tasked and changed from one task to another without loss of efficiency or composure.• Identified opportunities for improvement while creating and implementing viable opportunities.

Vermillion, Sd

- Verification of a variety of state, federal and international identification to comply with state and local laws.- Employ effective communication strategies with a diverse clientele.- Coordinate with management and bartenders for successful operations during major events such as The University of South Dakota’s homecoming, Dakota Days and Stroller’s Festival.- Troubleshoot all technical needs of ownership. - Assist with the purchase and initial setup of technical equipment.- Maintain and troubleshoot all networked devices.

Vermillion, Sd

- Conduct wine tastings for major events such as the Sturgis Motorcycle Rally.- Aide in all stages of production of quality South Dakota Wines.- Precisely measure, document and add a variety of chemical and biological agents to wine.- Document, maintain and care for aging wine and prolong unused aging barrels.

Vermillion, Sd

- Determine and analyze customer needs to select appropriate AT&T Wireless service contracts.- Develop and maintain accurate databases for tracking of new and existing customers.- Provide technical support for all cellular phones sold through AT&T.

Associate Of Science - As, Network And Security Administration

Bachelor Of Applied Science (B.A.Sc.), Psychology

Activities and Societies: Student Government AssociationSociology minor with extensive background in biology and numerous other fields.