Delivery of Services for Partner Airlines, specifically contracted Services that enhance TotalCare. Leading a strong Team of Technical Service Representatives and Service Officers, to ensure Service Delivery and Customer Satisfaction.

Responsible for all UK & Ireland Sales and Services for Airlines, Lessors and OEMs. Delivery of Services, GSE Tooling & Engine Stands Maintenance and Repair, for Key long term contracts. Creation of a new Business Subsidiary for Dedienne Aerospace from the ground up.

Responsible for World Leading Partner Airlines. Complete Account Management; Managing Relationships at all levels, Operational Planning, delivery of the Business Plan (£M's Revenue), meeting Safety and Reliability requirements for On Wing Safety. Responsible for Airline Support Teams in Worldwide locations. A single point contact / customer advocate for Civil Aerospace. Ensuring Exceptional Customer Satisfaction.Customer Experience:Americas (5 yrs) FedEx, American Airlines, US… Show more Responsible for World Leading Partner Airlines. Complete Account Management; Managing Relationships at all levels, Operational Planning, delivery of the Business Plan (£M's Revenue), meeting Safety and Reliability requirements for On Wing Safety. Responsible for Airline Support Teams in Worldwide locations. A single point contact / customer advocate for Civil Aerospace. Ensuring Exceptional Customer Satisfaction.Customer Experience:Americas (5 yrs) FedEx, American Airlines, US Airways, United AirlinesEurope (3 yrs): Virgin Atlantic, Air France KLM, XL Airways, Corsair.Middle East (3 yrs): Qatar Airways Show less

Responsible for all Large Civil engines and the Fleet Operations Team, covering 80+ customers, managing over 3500 engines. Maintaining fleet health and meeting Service Delivery commitments for TotalCare Customers. Deliver of logistical solutions and Campaigns Management.

Responsible for Safety and Fleet management of in service issues. Root cause analysis and solution delivery, for fleet containment to problems.

In service and overhaul shop management. Root Cause Analysis, supporting customers 24/7 via duty phone. Key Technical Specialist for the Oil System, providing specialist troubleshooting advice. Overseas Secondment to Cathay Pacific, with their Powerplant team, complete responsibility for all Trent 700 Nacelles in Service resolution of problems.

Led many Kaizen events working with the Nacelle Vendors on site in their facilities. Also led the change management process between IAE and Airbus. Certified the engine Fire Wire System implementing a new Supplier to IAE.

Complete responsibility for Trent 700 AMM and EM Procedures and specialised in LP Compressor Fan & BRR Powerplant Build up (Global Express in Montreal Canada)