I worked within the warehouse area, loading and unloading both incoming and outgoing transport with pallets of product. I picked customer orders checking for damages repairing and replacing as necessary. Moving stocking within the warehouse and carried out general housekeeping

I work as part of a 5 person team running a packing line, and driving a fork lift truck. My daily role consists working on a 3 stage process, 1- Working the packing line -filling the product into bags of either 600kg or 1 tonne weights.2- Securely fasting the bags to stop anything contamination. 3- Working as a forklift truck driver to remove the finished product from the band either onto customer trucks or various loctions within the warehouse.

I am responsible for loading and unloading of delivery wagons. I carry out weekly cycle counts of stock, investigate any discrepancies and adjust the stock accordingly. I put away stock that is printed within the factory. I am fully licensed to drive a counter-balance and bendi fork truck.

• I support a team of Offshore Partners with complex account queries, including organising and facilitating weekly team conference calls.• Proactive and analytical problem solver.• Accountable for quality checking the teams work and assisting in areas they struggle.• Able to deal efficiently with tight deadlines and ad-hoc requests across multiple business areas and sites.• Single point of contact within the area supporting all departments with all process issues.• Worked on and developed SOP’s and DT’s to aid Offshore with the processing of queries.• Hold Webex calls with Offshore Partners to assist the transition of new processes.• Confident in delivering effective feedback and coaching.• Daily feedback and coaching sessions to build their knowledge, I tracked progress and set targets using the S.M.A.R.T technique.

• Managed of a team of 16 advisors.• My role was to support the advisors within their role, to identify their strengths and weaknesses via different coaching methods.• I would put together a step-by-step plan with an achievable timescale for the advisor to improve on the weak areas • Help members of team to develop and again promotion within Npower• Highly motivated individual who strives for professional growth and self-development.• Able to deal efficiently with tight deadlines and ad-hoc requests across business areas and sites.• Accountable for quality checking the team various methods listening to calls side by side, listening to calls using Verint system. • Consistently achieve all targets and objectives set by Shareholders.• Ensuring all members of my team were fully trained with the latest processes and providing coaching and support where required.• Completing all relevant reports in a timely manner• Reporting on a daily basis to shareholders• Excellent relationship builder with a focus on maintaining those relationships. • Very flexible, as I need to be in my current role when supporting others.

• Case handler for various complaints that had been passed from other departments.• Deal with the complaint from picking up the complaint through to a completion whether that be resolving the complaint to the customers and company’s satisfaction or escalating the complaint to the head of the department to have the complaint dead-locked as unable to resolve the customers complaint.• One complaint that I dealt with was a customer who had received a larger than expected bill, the customer was adamant that the bill was incorrect and wanted it looking into, I advised that I would seek additional information and deal with his complaint personally I looked through his account notes as well as his meter reads, I notice that previously billed the account to estimated reads even though the customer had provided us with reads, I contacted national grid to see if they had any agent reads to back up the customers reads they confirmed the customers reads to be correct so arranged to have the customer’s account rebilled to include his reads, I also explained to the customer that I would look to set up a payment plan should it be needed. The customer was grateful that I dealt with him as an individual rather than just a number.

• My role as a mentor was to work alongside a team manager with new team member’s, coach new starters the correct Npower processes, I would also listen and give guidance to calls the advisor had taken that week. Giving both positive feedback and development areas.• I would sit in on their training for 12 weeks giving assistance to the trainers I would also take calls letting the new starters listening so they had a better understanding of what expect once they hit the call centre floor.• I would work with the manager to drive the team’s performance I would do this by giving side by side coaching with immediate feedback resulting in the advisors knowing what they had done well and what areas they could improve in.• As a result of the work I did with the advisors they soon had a better understanding of what was expected of them and what they would need to do to achieve their overall goal for their progression from A-B.

• speaking to customers on a daily basis dealing with various queries.• Set up Payment scheme´s • Advised on bills • Negotiate with customers to get the best deal for them and the company.• Extremely punctual and always adhere to any schedules.• Promote 5* service in the business and drive performance.• Manage work load while working under pressure to deliver excellent performance• Self-motivated, with the ability to set my own goals and targets and to make sure that I achieve them.• Takes full ownership of all customer calls by ensuring all services and benefits are provided. • Positive outlook to all aspects of current role with the ability to ensure that this is passed on to all team members and colleagues.

I was responsible for the loading and unloading of production lines and delivery wagons. I also carried out stock checks at the end of every production run

I was responsible for the loading and unloading of production lines and delivery wagons. I also carried out stock checks at the end of every production run