Mark Gibson Email & Phone Number

• Manage the success of a book of enterprise software clients with a focus on ecommerce
• Supports the client experience with our SaaS solution via strong leadership and management skills
• Built strong relationships with customers and internal team via interpersonal and communication skills
• Uses strong analytical and problem solving skills to help clients through the decision making process
• Success saving high risk accounts through strong customer engagement and client retention programs
• Demonstrated ability to work collaboratively with cross-functional teams

• Manage a portfolio of enterprise software accounts, exceeding retention quotas by 3%
• Inspired clients to achieve high impact results via strong leadership and interpersonal skills
• Maintained strong relationships with customers and internal teams to support client health
• Used my strong problem solving skills to build stronger relationships with clients.
• Created customer engagement and retention programs that my team used to decrease churn by 4%
• Built processes in Salesforce to make tracking client engagement easier and more seamless

San Luis Obispo, California, United States

• Founded and grew this professional networking non-profit to just under 500 dues paying members
• Achieved membership quotas via strong leadership and impactful retention programs
• Managed all member and venue relations, recruiting, budgeting, finances and hiring
• Trained and led a team of four staff members to organize and host weekly events
• Successfully hosted over 200 events ranging from 10-40 attendees per event

San Luis Obispo, California, United States

• Customer Success Manager for a large book of enterprise business accounts
• Built strong relationships with clients through excellent interpersonal and problem solving skills
• Worked cross functionally with internal teams and clients to improve customer engagementMaintained a 97% retention ratio and increased AAR by 6% on average
• Negotiated pricing and special terms with clients to close deals and retain business
• Successfully managed multi-month-long projects involving cross-departmental teams

Nipomo, California, United States

• Managed new and prospective clients throughout the eight month new home sale process
• Built relationships with clients and internal teams via strong communication and analytical skills
• Lead a team of four temp workers and inspired two of them to officially join the organization
• Worked with many cross-functional teams to quickly solve problems and resolve client issues
• Trained 3 new hires on our sales process and usage of our CRM software
• Successfully closed 7% above quota by implementing industry best practices