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I am an experienced IT business manager and leader with a proven record for driving business value by creating high performance teams, introducing new and emerging technologies, leading business development activities and ensuring effective end user adoption of solutions. I have spent more than 30 years continuously learning and collaborating to enhance how I design, enhance, and deliver strategies, solutions and implementation plans that drive business benefits.I am continuously working to identify the full capabilities of solutions and technologies through direct study, hand-on experience and close collaboration with key business users and technical experts. This knowledge and experience are then leveraged to help organisations identify business value, create new strategies and opportunities through the implementation of such solutions.I have set up and managed a broad range of teams within Australia and across the broader Asia, Pacific, Japan, and Greater China regions. I enjoy identifying the key skills required and identifying the right individuals to deliver those skills. This includes learning about the individuals in the team and collaborating with them on how to achieve the broader business objectives while driving their careers to the next level. Working with these teams and SAP customers across these regions has taught me a great deal about the cultural diversity and styles of doing business within each location.I also have strong and proven business development capabilities to create and grow opportunities for services and solutions sales. Shaping strategies, approaches and opportunities to showcase business value and business opportunities is an ongoing passion. The key to this is my proven ability to deliver on the business value beyond the initial business opportunity.When not working, I enjoy getting out and exploring new locations and adventures with my partner and family.
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Sap Sales OperationsCapgemini Nov 2020 - Feb 2023Brisbane, Queensland, Australia -
Manager Consulting ServicesLooking For A Challenging Position... Mar 2018 - Nov 2020Brisbane, QueenslandI am constantly seeking suitable roles that leverage my extensive IT experience driving business development, growing and developing high performing consulting and implementation teams, introducing new and emerging technologies, and to drive effective end user adoption to leverage new solutions and business systems.My passion is to help organisations achieve and exceed proposed business benefits through effective adoption of the end solution(s).
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Head Of Innovation Adoption - Hana And Big Data - Sap ServicesSap Jan 2014 - Mar 2018Brisbane, QueenslandThe introduction of SAP S/4HANA, SAP Leonardo and other key technologies provided an opportunity to engage with SAP customers in new ways. My role was to engage with SAP sales teams and customers to explore how these new areas of innovation might be leveraged to drive new business opportunities.It was necessary to collaborate closely with global teams to develop and deliver new training material for SAP Sales teams. Teaching and showcasing Design Thinking approaches and similar techniques assisted the sales teams to identify new opportunities to assist their customers. This was then expanded with designing, expanding, and enhancing service offerings to deliver on the promise of the new solutions.I enhanced my skills by developing, managing, and delivering a range of customer facing events to present SAP innovations and solutions across various locations within APJ. These events were always adapted to suit the location and culture of the audience, sometimes requiring the services of interpreters to effectively present the offerings. These factors enhanced my communications skills and understanding of cultural diversity requirements.My role included tracking the outcomes of the business development and sales management activities. The outcomes, measured through CRM, highlighted results above and beyond the performance metrics set for my position. -
Apj Head Of Delivery For Hana ServicesSap Jan 2012 - Dec 2013Brisbane, AustraliaMy role was to create and lead six (6) consulting teams consisting of more than 50 resources located across APJ and Greater China to form a new SAP Centre of Excellence for the delivery of HANA services. Each team was managed locally by a Team Leader who was responsible for local skills development, sales support and implementation services for the new SAP HANA technology.The teams were responsible for introducing SAP HANA functionality into the market, assisting SAP customers and Partners to implement and maximise the value derived from the new technology. A key activity associated with this was to ensure that each member within the teams shared their knowledge and experience openly to educate those new to SAP HANA.My role was to develop and drive the necessary business strategies, go-to-market models, delivery frameworks and models and skills development. I collaborated closely with other Centre of Excellence teams across the globe to drive strong and consistent growth of SAP HANA and create a strong foundation of skills in every major market in APJ.I was recognised as a strong and positive leader within SAP due to the rapid growth of SAP Services Sales, SAP HANA skills and knowledge and successful customer implementations within the APJ and Greater China regions. -
Consulting Manager - Sap BusinessobjectsSap Jan 2010 - Dec 2011Australia And New ZealandThe acquisition of Business Objects (BOBJ) required that the Australian BOBJ consulting team be integrated into the SAP Consulting Services to create a new team of more than 20 resources. I was charged to assist with the local acquisition activities and to merge the SAP Business Analytics consulting team with the BOBJ consulting team and create a cohesive business from it.I expanded my existing communications skills with change management skills and knowledge as the two teams merged and became a cohesive unit. The activities associated, in addition to the change management activities, included managing the financial performance with a full P&L, team utilisation, skills development and growth and strategic guidance and guidance of customer engagements.The change in approach, technology and focus also required that I collaborated with the broader SAP Sales organisation, SAP Partners and customers to create new business opportunities and to drive the commercial growth of the business. -
Senior Managing Principal - NetweaverSap Australia Pty Ltd Jan 2008 - Dec 2009SAP Consulting Services in Australia and New Zealand (ANZ) created two streams of consulting services in order to drive better services to customers. The focus was split into technology consulting and functional consulting services.My role was to manage the technology consulting teams within ANZ and guide the growth and expansion of services, skills and resources. I encouraged close collaboration with the managers reporting to me to expand the opportunities, skills and capabilities needed to drive the growth of their respective teams and areas of expertise.This close collaboration was also key to working with the Application Consulting teams to meet customer requirements and deliver as required in each program. This allowed for continued growth and achievement of the annual targets for each of the individual Technology teams. -
Managing Principal - Netweaver ApplicationSap Australia Feb 2006 - Jan 2008 -
ConsultantSap Feb 1999 - Jan 2006 -
Data Warehouse ManagerQr 1994 - 1998
Mark Giles Skills
Mark Giles Education Details
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It Leadership -
Darling Downs Institute Of Advanced EducationMathematics And Computer Science
Frequently Asked Questions about Mark Giles
What is Mark Giles's role at the current company?
Mark Giles's current role is SAP Sales Operations.
What is Mark Giles's email address?
Mark Giles's email address is ma****@****sap.com
What is Mark Giles's direct phone number?
Mark Giles's direct phone number is (610)-661*****
What schools did Mark Giles attend?
Mark Giles attended Deakin University, Darling Downs Institute Of Advanced Education.
What skills is Mark Giles known for?
Mark Giles has skills like Sap Bi, Sap Netweaver, Abap, Sap R/3, Sap Bw, Business Objects, Sap Portal, Sap Erp, Erp, Sap, Business Intelligence, Ecc.
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Mark Giles
Mba | Diptourism | Business Manager | Project Manager | Customer Focused | Agile | Teamwork | Leader - Delivering Great ExperiencesGeelong, Vic2bigpond.com, geelongcity.vic.gov.au2 +613527XXXXX
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Mark Giles
Greater Sydney Area
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