Mark Glaug Email & Phone Number

Montgomery, Tx, Us

The Woodlands Texas

Established organization as scratch agent, rising to o ~$548K premium and 88% retention within first year and 91% retention at peak. Managed book of business consisting of 80% personal/20% commercial; drove premium to ~$1.5M at time of sale.Maintained ~88% retention during major shift in personal insurance market, including increase in competition from direct insurance writers, increase in home interest rates, and decline in home refinancing. Managed 30+ carrier/vendor contracts; built strong professional relationships and prioritized meeting carrier metrics. Enhanced referral pipeline by creating mutually beneficial marketing opportunities with lenders. Attained 80% conversion rate via referral pipeline with Wells Fargo lending representatives. Facilitated team growth by working with four independent producers on marketing, relationship building, and meeting/exceeding objectives. Emphasized importance of diversifying marketing strategy, including online/social media, lender relations, and community events.

The Woodlands, Texas

Led training for 362 branches across US. Served as Agency Relationship Manager for all new branches. Drove sales growth via marketing strategy based on demographics and market conditions specific to each branch.Met with branches at 30 days intervals to review production and marketing activities and to implement performance plans. Helped agents establish network to gain referral partners and obtain new business. Enhanced relations between agents and carriers/vendors by working with carrier representatives to provide regional product training.Managed four Inside Sales Representatives who assisted branches with training, quoting, and marketing development. Ensured branches met production numbers to maintain contracts with each carrier/vendor. Training ProgramsFormalized initial training by designing and implementing 12-week New Branch Agent Program; optimized profit and productivity potential within branch’s first year. Supported 10-15 new agents per month. Within first year of launching 12-week program, new branch agents’ monthly average rose from 63% to 93% of target (2010-2011) with steady increase: exceeded goal by 13% (2012), 20% (2013), 40% (2014), and 60% (2015). Selected by home office to participate in Personal Development Program via Landmark; utilized program when training individuals on goal setting and interconnectedness of personal and professional growth. Developed and administered company-first Producer Training Program; supported producers during transition to independent brokerage and provided tools to secure sales quickly. Created Personal & Commercial Training Program consisting of fundamental insurance concepts to industry-specific courses; enabled agents to diversify book of business effectively.

Richardson, Texas, United States

ACQUIRED BY TWFG 12/01/2011Managed $14.5M territory, encompassing 170 independent agents in Greater Houston Area. Built new management strategy to optimize territory potential after one year with no management; assessed agents, customer demographics, and carriers/vendors, tailoring new strategy to territory-specific needs. Identified necessary products to help agents and customers; coached agents to ensure individuals and territory met KPIs. Assisted agents with marketing and presentation of complex commercial risks.Increased growth and optimized contingent commissions after evaluating carrier-specific productivity and loss ratios and renegotiating carrier contracts/carrier-related metrics. Analyzed productivity trends and developed marketing strategies to increase growth and retention.Ensured policies were written in appropriate markets by training agents on underwriting guidelines.

Greater Houston

Joined brokerage with client premiums of $50K+. Completed 13-month commercial insurance producer school, Gallagher Career Launch, consisting of 105 classes and hands-on experience shadowing and assisting assigned mentor. Increased sales 40% in second year as broker; built strong relationships, provided expertise in niche market, and focused on value selling, particularly regarding stabilized fees and risk management. Developed risk management strategies in accordance with client’s financial goals and level of risk tolerance, after thoroughly interviewing commercial insurance prospects to identify risks.

Increased North & Costal TX territory 30%+ by effectively managing 100+ independent agents after vetting and training agents on product utilization and underwriting best practices. Negotiated $2M+ book roll from Texas Select to TWFG’s homeowner’s product.