Mark Golas Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Plymouth, Mn

- Manage client retail service projects with revenue between 5K - 600K.- Team player willing to take on additional roles to ensure client needs are met.- Effectively acquire, manage and grow strong client relationships that produce revenue growth and referrals.- Negotiate contract terms and Statement of Work pricing of service procedures with the client.- Investigate matters where clients are unsatisfied with the service and provide appropriate solutions to retain clients.- Train and mentor new Account Managers.

Plymouth, Mn

- Analyze client needs and goals and evaluate current and proposed business processes.- Design the service plan of assigned accounts.- Translate customer goals and objectives into service directive, including project instructions and surveys for field employees.- Communicate all account specifics service information, including overall objectives and daily initiatives to the field and office staff.- Retain client base through follow-up and relationship building.- Generate new business through existing accounts and referrals.- Review completed call reports, and respond/report critical information to Operations, management and account contacts.- Track service performance, drive completion and verify compliance of assigned accounts.- Report findings from call reports and other communication from field staff to clients on a timely basis according to the preference of the client (i.e spreadsheet, high-level reporting).

Eau Claire, Wisconsin Area

Worked as the Product Merchandise Manager for the Electrical department at Menards. The objective was to merchandise the electrical product in a concise manner to allow for our guests to locate product in an efficient and organized shopping experience. Managed the implementation of new product roll-outs to our 272 stores.Merchandised a product category with 8,500 different products and annual revenues of over $850 million. Managed the coordination and implementation of point-of-purchase material and product displays throughout our 272 stores. I was involved with working with our vendors and buyers in coordinating the project due dates and implementation dates in the Menards stores.Worked with AutoCAD to design new product merchandising layouts for our current, new and non-prototype stores to establish the correct product adjacencies.Managed, trained, coordinated day-to-day activities and delegated projects to a five Merchandise Planner team.

Eau Claire, Wisconsin Area

-Developed new display concepts to implement in the small Menards stores.-Organized and implemented full store remodels.

Eau Claire, Wisconsin Area

-Merchandised hand tools, levels, leather goods and tool chests by assigning planogram locations.-Worked with Menards Buyers and Vendors with new display concepts for levels and hand tools.

Tempe, Arizona

Develop and maintain business relationships with clients through proactive outbound calling and the use of the electronic mediaDevelop and implement plans for daily, weekly, monthly, and quarterly activity.Follow-up with clients on quotes and orders to ensure excellent client serviceMeet and exceed sales goals (revenue/gross profit) and activity performance goals (number of quotes and number of orders)

Eau Claire, Wisconsin Area