Mark Grass Email & Phone Number

Mclean Va.

Dulles Va

Managed and maintained all aspects of a large domestic and international access network. Collaborated with external network providers to identify and resolve network outages and impairments. I supported the internal business groups with a wide variety of task, data analysis, network operations, billing and customer support.Collaborated with the internal network engineering group to upgrade network and WIFI equipment in remote office locations, including updating inside wiring plant.Managed and maintained QA test lab to assure connectivity of AOL’s flagship product.Instrumental in initial roll out of Netscape dialup client to ensure quality and interoperability with the AOL dial network.

Provided technical sales support for CommWorks, the Carrier Network Business Division of 3Com Corporation.Drove the sales process and revenue by working closely with customers to determine their optimal solutions. Achieved and exceeded quota 10 out of 12 fiscal year halves.Managed all aspects of the sales process by working with strategic individuals and groups to ensure successful closure of sales opportunities.Implemented successful SIP, VoIP based lab trials at Sprint’s Advance Technologies Lab with Back Office, Proxy, Directory, Media Gateway, H.323 to SIP Protocol Mediation, and SS7 Applications.Provided support and lab certification to Sprint, WorldCom, AOL and Earthlink ensuring successful operation of their Dial Network. Successfully assisted these customers in implementing X2, V.90, V.92 and L2TP technologies.