Mark Grass Email & Phone Number

Louisville

Louisville, Kentucky, United States

-Manage and oversee application development and maintenance efforts for UPS Airlines and MX and Engineering-Led, built, and deployed mission critical applications used worldwide by UPS Management, Technicians, Vendors-Vendor management of COTS solutions, inclusive of IT liaison between business units and vendors, contract renewal and acceptance, budget management and problem resolution-Setup, onboard and manage a Global Run Team to assist in offloading routine IT maintenance tasks-Setup, onboard and manage UPS staff and supplemental staff to balance cost/mix ratio and delivery objectives-Led multiple software development initiatives for a few users to over 8000 while employing different strategies in up to 180 world-wide locations in mission critical environments-Manage IT budget for projects, resources, contracts, vendor costs, and validate monthly spend and review variances-Build and submit of ACC's (Appropriation Creation and Control) for approval to spend budgeted money-Technical debt mitigation and removal. These activities include lift and shift from one technology stack to another, server upgrades, software upgrades, etc.-Guided multiple RFP (request for Proposal) efforts to qualify vendors to meet the UPS requirements on new projects-Manage Operational Readiness activities on new deployments to guarantee synchronicity between IT, Support Desk, Operations, and all user groups-Versed in UPS's Infosec policies and procedures for scanning and mitigation of security vulnerabilities-Experienced in submission, management, and closure of Security Risk Assessments of existing and new software inclusive of vendor or UPS built-Skilled project management utilizing MS Project from project start to implementation-Strong written and verbal communication

Louisville, Kentucky, United States

-Led and developed many mission critical applications across multiple platforms

Louisville, Kentucky, United States

Performed analysis, design, and built software solutions

Louisville, Kentucky, United States

-Help Desk Support of multiple applications-Software development on Claims Adjudication System