Mark Gray Email & Phone Number

West Kelowna, British Columbia, Canada

Kelowna, British Columbia, Canada

Regina, Saskatchewan, Canada

The Bentley by Revera - Modern Senior Living Retirement Residence offering contemporary culinary services, upscale amenities and wellness services.Managed and oversaw the Culinary and Services Departments for the residence, including day to day operations.• Regional Winner for the Departmental Awards of Excellence – Culinary.• Received highest employee and resident satisfaction scores in the region.• Ensured resident and employee safety at all times, adhering to strict compliance protocols.• Hired and trained all cooks and servers, using motivational leadership and empathetic guidance.• Maintained all food and labour costs through diligent monitoring, efficient purchasing strategies, inventory management, and building strong partnerships with vendors.• Assisted with walkthroughs with potential new residents to promote facilities and build relationships.• Created weekly menu and A La Carte menu for residents to cater to diverse tastes and dietary needs.

Regina, Saskatchewan, Canada

Managed and maintained a large food retail and restaurant client base of throughout Southern Saskatchewan.• Developed and assisted in creating new and cost-effective menus for clients.• Acquired new clients through successful business development strategies that exceeded expectations.• Adhered to each individual client’s policies and procedures with diligence.• Created exceptional client experience, making both the Company and myself their number one choice.• Implemented superior time management strategies to ensure clients received orders accurately and on time, while understanding the demands of our warehouse and third party vendors.

Regina, Saskatchewan, Canada

Oversaw all day-to-day operations and team supervision of Mr. Mikes Steakhouse Casual.• Built and maintained the 4th top-rated store in the country.• Scored the highest business review within the company nationwide for superior operational delivery.• Rated #1 in Canada for customer service.• Managed 85 employees, 6 Managers and 5 Supervisors; supported in-depth training through Mr Mikes Academy and ensured productivity, engagement and team-wide compliance to all corporate standards.• Implemented new promotions and sales strategies to drive revenue and exceed sales goals.• Conducted daily pre-shift and weekly department meetings; continually monitored facility and identified areas of improvement; enhanced procedures to increase efficiencies and enhance performance standards.• Provided onboarding, training and development to all staff during Grand Opening to ensure consistency with brand and establish credibility during the initial stages.

Oversaw all day-to-day operations and team supervision of Boston Pizza Albert North.• Assigned tasks and oversaw the direction of employees to assure compliance with brands policies, procedures and guidelines.• Consistently maintained the highest level of cleanliness, organization, storage and sanitation for both front and back of house, ensuring top rated requirements of health and safety were met.• Built sales forecasts and optimized schedules to reflect desired productivity targets.• Performed consistent restaurant and lounge area observations to gauge timeliness and support the highest level of customer experience. • Initiated negotiations regarding vendor contracts and kept updated records of contracts.• Received the Highest Sales Increase Award for 3 consecutive years.

Regina, Saskatchewan, Canada

• Managed chef, kitchen staff, and service team to provide stellar dining experiences.• Oversee administrative tasks, including bookkeeping, equipment and food ordering.• Prepared annual budgets and employee performance reviews.• Prepared schedules, menus and catering packages with executive chef

Regina, Saskatchewan, Canada

• Managed day-to-day operations.• Increased sales by 42% in the first two years.• Decreased daily operating costs.

Regina, Saskatchewan, Canada

• Managed all day-to-day operations of the hotel & mall area.• Achieved highest downtown occupancy percentage for the last two years of employment.• Achieved a zero vacancy in mall area of hotel with maximum revenue.• Received Customer Service Award from the Hotels Assoc.• Assisted with the sale of the hotel and provided support for all staff affected by the sale.

Regina, Saskatchewan, Canada

• Assisted with day-to-day operations of hotel.• Created employee handbooks for each department of hotel.• Handled all customer and staff requests, complaints and concerns.

Effective Communications & Human Relations / Skills For Success

Train The Trainer / Front Desk Clerk

Received "Highest Achievement" Award