Key Skills:• Strong communication skills • Numeric with a high level of accuracy and good statistical skills to identify areas for improvement• Coaching and mentoring skills• Logical and methodical approach to providing solutions• Able to work on own initiative• Leadership, by demonstrating authority, integrity and credibility.• Motivates and supports staff, leading by example.• Proactive in the face of problems and opportunities, anticipating situations ahead to avoid potential problems.• Excellent knowledge of I.T. including Microsoft Operating Systems, Microsoft Office, Lotus Notes and applications, various reporting tools, AS400 and good general network knowledge• Good knowledge of software packages such as Adobe PhotoShop, colour profiling tools and various page making, presentation applications.• Use of security and utility software• Novell Network+ course completed.• Construction and configuration of PC’s and server based equipment• Good understanding and use of HTML, .PHP and .PHPBB• Interested in advancing technology, especially in computing, engineering and the digital environment.Forecast product placement and manage training needs in line with budgets and demandAchievements:• A member of the team to successfully manage and implement the project to place products and services into the prestigious JP Morgan Chase account. Attended to the highest level all implementation and roll-out meetings. Then continued to manage the account thereafter.• Managed major accounts such as Ford Motor Co., BP, Merrill Lynch, Lloyds of London, IPC Media, Royal College of Defence Studies, Foreign and Commonwealth Office, KPMG and Bank of Scotland.• Increased gross margin yearly by generating extra revenue• Improved response targets for London within three months from 80% to 93%• Cost reduction and significant profit improvement Specialties: • Manage, lead, coach, mentor and motivate staff. Lead by example. Communicate via regular meetings, encourage self motivation amongst the team and create business awareness.• Organising the team to attract, develop and retain the right people.• • Build and maintain strong relationships with Sales to provide excellent service and support to clients• Participate in, and chair, high level customer account reviews and meetings• Strong negotiation skills, able to manage expectations