Mark Hadley is a Head of Engineering at National Grid. He possess expertise in service delivery, it service management, itil, it outsourcing, it strategy and 17 more skills. Colleagues describe him as "Mark is a very talented individual with mutliple skills from indepth technical all the way up to client facing and commercial. He has an excellent reputation for delivering what he says he will deliver and this is well deserved. I always found Mark very east to enage and he is a joy to work with. I would have no hesitation in recommending Mark for any Service management or Operationally oriented role in any IT organisation no matter what the scale."