Mark Hammond Email and Phone Number

• Head of Quality for the GSK Consumer Health Division in Sydney at the home of the extensive Panadol range of products.• The role and responsibilities resemble those held at the time working at MSD Pharmaceuticals. It involves the maintaining the high quality and compliance standards of the global UK company as well as dealing with the complex markets of the Middle East, Asia, as well as the ANZ markets.• With my strong background in operations and skills in product improvements there… Show more • Head of Quality for the GSK Consumer Health Division in Sydney at the home of the extensive Panadol range of products.• The role and responsibilities resemble those held at the time working at MSD Pharmaceuticals. It involves the maintaining the high quality and compliance standards of the global UK company as well as dealing with the complex markets of the Middle East, Asia, as well as the ANZ markets.• With my strong background in operations and skills in product improvements there has been the opportunity to work closely and also lead the Technical Team on site. Many significant achievements have been delivered in area of formulation/production robustness resulting in an overwhelming improvement approaching zero batch discards.• A priority of mine has always been to be totally customer focused. Key successes have been around driving down customer complaints and eliminating process deviations by thorough root cause analysis and effective corrective actions.• It is very important to me to be a great Leader that people respect and come to for support and advise. I nurture this through strong relationship building built on trust and transparency. This leadership mentoring has developed a lot through the coaching of other senior leaders in the organisation including senior leaders in commercial marketing. This mentoring has recently expanded to include leaders in China and the Philippines.• An important development opportunity has been in the involvement of 2 production site closures. This has enabled me to learn strong skills in Strategic Thinking with a focus on people empathy whilst still maintaining constant compliance during times of constant and sometimes difficult changes.• For me I love a role where there is a challenge and a place where my strong leadership skills can be utilised and where my knowledge and experience can be happily shared. Show less

• Managed a professional team responsible for all aspects of Quality Assurance including Quality Control, Microbiology and Compliance. The team size being 45 professionals.• Provided training and development and ensures a high level of morale• Was responsible for sampling and release of all inbound bulks, raw materials, packaging materials and biological vaccines • Was responsible for the release of all manufactured bulks and finished packed product. Annual production of 55 million… Show more • Managed a professional team responsible for all aspects of Quality Assurance including Quality Control, Microbiology and Compliance. The team size being 45 professionals.• Provided training and development and ensures a high level of morale• Was responsible for sampling and release of all inbound bulks, raw materials, packaging materials and biological vaccines • Was responsible for the release of all manufactured bulks and finished packed product. Annual production of 55 million packs and 200 manufactured API lots.• Developed and manage the Customer Complaints Team, resolving complaints associated with complaints received within the Asia-Pacific region.• Managed the site’s Deviation & Corrective Action system • Resolved all Asia-Pacific quality issues, providing technical support• Managed the site’s audit program, including internal and external supplier audits• Was responsible for all FDA, TGA and any associated regulatory inspections including China, Korea and Taiwan.• Implemented restructuring of QA to become more aligned with packaging and manufacturing and to be part of effective business units. • Provided leadership and people support during the closure of the site to “lights-off”. Show less