Mark Harrell Email & Phone Number

Little Rock, Arkansas

Will be working with counties to better equipped them to do their jobs more efficiently.

Little Rock, Arkansas Area

• Manage service technicians to provide hardware repairs in AR and OK. Ensure customer satisfaction, timeliness, and oversee profit and losses on contracts.
• Develop and manage client relationship. Partner with key employees, increasing understanding of individual goals and objectives.
• Analyze, review, troubleshoot, and modify / change processes, ensuring efficient delivery of services to clients.
• Negotiate contracts and provide pricing on hardware services and support. Increased review at accounts with additional services added to existing contract.
• Interview personnel, ensuring new job roles are filled as needed.
• Participate in team based planning sessions; ensuring employees receive effective feedback during performance evaluations.

Little Rock, Arkansas Area

• Provided project management services for 3 major accounts in Little Rock area.
• Managed hardware escalations for repair activities on major outages. Engaged product support and product engineering as needed for complex outages. Kept customer informed of repair status and estimated completion time..
• Managed inventory of customer installed hardware effectively, which reduced cost of equipment no longer in productive use.
• Negotiations and pricing on IBM services and hardware maintenance, ensuring equipment that wasn’t mission critical wasn’t getting premium service cost, reducing overall maintenance cost.
• Served as interface between marketing and services personnel. Ensured that service employees were aware of new equipment arriving and made sure proper training was in place.
• Met with customer on daily basis, identifying issues that impacted daily operations. Managed issues until resolved.

Little Rock, Arkansas Area

• Provided customer site surveys, developing networking cabling structure and pricing for networks.
• Scoped, scheduled, and implemented major 8000 server roll out for large department store in AR.
• Developed training script and worked with vendors, training all stores that received new equipment. Worked with development on providing training script and training vendors.
• Provided site walk through for data center design and installations, allowing pricing to be more accurate for work being proposed.
• Sized and priced data center ups and generators, which allowed customer to have less power outages to data center.
• Led and implemented process improvements with measurable results in customer satisfaction and profitability.

Associate’S Degree, Computer And Information Sciences And Support Services

Associate'S Degree