Mark Hartmann Email & Phone Number

Greater Minneapolis-St. Paul Area

• Develop, implement, and manage large format print projects and installations, corporate identity programs, retail branding and transportation and fleet graphics for a Fortune 100 company.
• Serve as primary customer contact and respond promptly to questions and concerns.
• Collaborate with customers, account executives, and production.
• Prioritize and coordinate incoming work, identify project needs, and schedule production.
• Coordinate with subcontractors, installers, and other service locations nationally.

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• In the broadest sense, my goal at The Bob Pike Group has always been to generate new business and support registrations in BPG professional training and coaching courses. During my eight years with BPG, I worked my way.
• Promoted custom training and talent development to a wide range of industry leaders; nurtured business partnerships with pharmaceutical, healthcare, education, government, energy, retail, and technology companies with.
• Performed outbound phone sales to generate new customers and referrals, cultivate rapport, and identify customer needs with opportunities to upsell; prevented cancellation of low-registration classes via targeted phone.
• Created, updated, and maintained accurate records in Microsoft CRM.
• Increased public workshop revenue 15% by consistently exceeding sales quotas.

Greater Minneapolis-St. Paul Area

• Managed all marketing, including budgeting, scheduling, print buying, vendor sourcing, list management, newsletter and mailings proofing and distribution, and direct marketing campaigns to improve workshop awareness.
• Streamlined multiple processes and increased annual revenue in a niche market during an economic recession by recognizing opportunities for greater operational efficiency.
• Initiated and launched an inter-departmental cross-training mentorship program to rebalance workflow distribution during operational peaks and valleys. Program enabled colleagues to gain high level, cross-functional.
• Trained and mentored 4 direct reports in new systems, which increased office productivity through shared workload distribution and decreased employee downtime.
• Initiated and implemented conversion of the BPG newsletter to online digital distribution format to realize cost and time savings; wrote HTML source code for conversion.
• Sourced, planned and implemented 60-70 nationwide professional development training workshops with various vendors and speakers yearly.

Greater Minneapolis-St. Paul Area

Sourcing, planning, and implementation of nationwide professional development training workshops with various vendors and speakers. I managed projects while coordinating day-to-day business, and provided event and logistics support. Promoted to Market and Event Sourcing Manager.

Greater Minneapolis-St. Paul Area

Sold custom professional training and talent development to a wide range of industry leaders. I created and nurtured business partnerships in pharmaceutical, healthcare, education, government, energy, retail, and technology. Promoted to Marketing Manager four months after starting in this position.

Greater Minneapolis-St. Paul Area

• Coordinated production of print materials through the shop. Evaluated and organized incoming projects, managed print material production, and reviewed and proofed finished projects for accuracy, coordinating with.
• Placed outside vendor orders
• Monitored and maintained customer inventory
• Managed ad hoc troubleshooting
• Processed, prepared, and distributed customer reports using Excel and internal software.
• Prepared and distributed client reports and approved final customer invoices

Greater Minneapolis Area, MN

• Managed print production and warehousing, directed workflow operations, managed production logistics, and delegated tasks to project assistants for a major multi-million dollar account.
• Cultivated long-term business relationships with corporate customers, served as primary point of contact, and instilled confidence and loyalty by developing a reputation as the “go-to guy” to get things done with.
• Generated targeted, innovative solutions to customer problems, which included resolving significant customer final copy omission error that rendered large volume catalog order unusable. (Originated and implemented.
• Supported out-of-state sales representatives so they could concentrate on new business, confident current business was well-managed.
• Prepared and presented summary reports using Excel and internal software.
• Managed customer billing, processed customer orders, obtained estimates, generated purchase requisitions, managed print production, monitored and maintained customer inventory, and approved invoices.

Greater Minneapolis-St. Paul Area

• Managed print production and warehousing with clients in the health care industry, including:
• Evaluated and organized incoming projects
• Coordinated production of print materials through the shop
• Placed outside vendor orders
• Managed ad hoc troubleshooting
• Reviewed and proofed finished projects

Corporate Graphics purchased Kuljetti Print Systems in 2000, where I continued in my position as a Customer Service Representative.

Associate Of Arts (Aa), Business Administration And Management, General

Marketing

Education record