Mark Haugh Email & Phone Number

Saint Paul, Mn, Us

Greater Minneapolis-St. Paul Area

Work with Avaya systems within HealthPartners focusing on the Avaya platforms including Communication Manager 10.0, Call Management System (CMS), Session Manager, and System Manager. I installed, maintained and managed communication systems. I provided troubleshooting and ensured timely resolution of Communication Services incidents. I provided communications systems guidance, documentation and end user training. I consulted with Business Owners to develop the most appropriate communications… Show more Work with Avaya systems within HealthPartners focusing on the Avaya platforms including Communication Manager 10.0, Call Management System (CMS), Session Manager, and System Manager. I installed, maintained and managed communication systems. I provided troubleshooting and ensured timely resolution of Communication Services incidents. I provided communications systems guidance, documentation and end user training. I consulted with Business Owners to develop the most appropriate communications solutions for their services, including complex contact center solutions. Provided mentoring and training to Voice & Video Analysts, IS&T Groups and business partners on telephony software, services and support.Provide project management skills on complex projects, including systems and software upgrades. I served as a voicemail subject matter expert. Show less

St. Paul, Mn

Avaya telecom operations, call center operations, Unified Communications, vendor coordination and assistance in the technical management of the Telecommunications Managed Services Platform. Proven experience with Avaya telephony solutions, an understanding of networking and Session Initiation Protocol (SIP) technologies, Verint and/or other call recording and workforce management solutions.

Performed a consulting and engineering role to lead the planning and strategy for enterprise network products, projects and architectural enhancements with aparticular focus on VoIP / Convergence and network infrastructure. Managed complex technical projects. Served as subject matter expert for PBX, VoIP, SIP, convergence and call center technologies.Expert level experience with Avaya platforms, including VoIP PBX, Messaging and Contact Center technologies. High level experience with… Show more Performed a consulting and engineering role to lead the planning and strategy for enterprise network products, projects and architectural enhancements with aparticular focus on VoIP / Convergence and network infrastructure. Managed complex technical projects. Served as subject matter expert for PBX, VoIP, SIP, convergence and call center technologies.Expert level experience with Avaya platforms, including VoIP PBX, Messaging and Contact Center technologies. High level experience with Genesys PureConnect platform. Architected and engineered internal SIP trunking, carrier local, long distance and toll free networks. Engineered AudioCodes SIP gateway. Experience with Lifesize video conferencing. Show less

St. Paul, Mn

Establish operational goals and direction for all Telecommunications systems,services and local and long distance networks at Securian. Lead and developOperations Team to support projects and activities which include voice, VoIP,Computer Telephony Integration (CTI), voice systems and voice network servicesProvide direction for local and wide-area voice solutions in support of corporategoals and objectives.

St. Paul, Mn

Provided leadership to the Telecommunications Operations Team of six highly skilled, technical associates. Monitors costs and budgets associated with Telecommunications Operations functions. Responsible for Telecommunications systems and infrastructure analysis, selection, implementation and maintenance for Minnesota Life campus network. Provided project leadership to assure successful, cost-effective services and systems in support of business need.

St. Paul, Mn

Responsible for Telecommunications systems and network selection, installation and maintenance. Consulted with upper management and departments to evaluate business need and researched and recommended technologies. Negotiated vendor agreements and contracts. Managed system and network projects in support of business need and expansion.