Mark Heaton Email & Phone Number

I’m an analyst with over 15 years experience working for a major international bluechip organisation, ranging from technical to managerial roles. I’ve been an integral part of large scale transformation programmes where I’ve been a subject matter expert for the implementation and acceptance testing of new reporting systems, transforming the way the company accesses transactional and customer data. I am an expert at streamlining processes and bringing data together by using a pragmatic approach and utilising my skills learnt using the Performance excellence model and advanced knowledge of business applications.Highly developed skills with business applications including Power BI, MS Access, MS Excel, MS Visio, MS Outlook, MS Project, Office 365, SAP Applications (including Business Objects, Web Intelligence (Design skills), SAP FrontEnd)People management skills, including carrying out regular 1-1’s, performance framework reviews. Ensuring individuals are in good health and supporting with occupational health.Able to provide technical assistance to new, less experienced internal/external users, including the provision of technical guidance/instructions via documentation or face-to-face instruction.Work well on my own and with others in an Agile environment, with cooperative pro-active and flexible approach to achieve goals.Excellent written and verbal communicator, able to interact effectively with others at various levels of organisations and produce documents and reports presenting information to meet audience needs.Provide clear and accurate management information relevant to business activities and management requirements using spreadsheets, business intelligence and databases to provide accurate data.Capable of effective analysis, and troubleshooting and problem solving using I.T. tools and logical step by step approaches. Able to identify, sponsor and take actions to improve effectiveness of processes

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  Langley Senior School

  9 Gcse’S