The Venue is a seafront multi functional complex consisting of two award winning restaurants and a premier function suite. As a result of my training I was promoted to Bars Manager in October 2013 which has given me more responsibility for the general running of the Business. My responsibilities as a Duty Manager are, handling incoming and outgoing calls, taking general enquiries, co-ordinating events, cellar management, staff training, development and allocation, maintaining social media and overseeing the day to day running of the restaurants, bars and function suites. Being a key holder I am responsible to unlock and prepare the building for the start of business as well as, securing and locking the building in an evening including counting up and banking. It is also my responsibility to ensure the stocking of the bars and restaurant, which involves overseeing deliveries, maintaining stock levels, rotation and product placement in the event of promotions and offers in order to maximise awareness and sales. As the Bars Manager I am in charge of the 20 front of house staff who work in the restaurants and bars but also to oversee the general running of the business. I ensure that the quality of the products and the service provided is maintained at a high level in order to guarantee customer satisfaction and to encourage them to return in the future. I am also involved in the recruitment of new members of staff by filtering candidates and arranging interviews. Following the completion of a licensing course I have been granted my Personal Licence allowing me to personally authorise the sale of alcohol on the premises. I have also undertaken Food Safety and Hygiene training up to level 2, this allows me to monitor and ensure that working practices are undertaken safely and lawfully. Following the creation of a new cocktail bar in November 2012 I completed extensive training to become The Venue's leading mixologist

My role was to be responsible for my section whilst offering a friendly approach to helping customers, communicating with and helping other members of the team, identifying and solving daily problems and organising stock rotation and wastage. During my time here I built a rapport with a number of customers going beyond what was expected to enhance their experience whilst I improved my customer service. In September 2008 I had to leave to move to Liverpool to attend University however, I was asked to remain on the books until January so I could help relieve the pressure at Christmas and to train my successor.