Mark Herdling Email & Phone Number

Paterson, New Jersey, United States

• Number one sales associate for 5 consecutive sales periods. • Assist customers with a variety of computer and electronics purchases in nation’s leading computer and electronic device big box retailer. • Maintain product knowledge and participate in continued sales, vendor, and product training. • Maintain department by ensuring a clean work area and performing various merchandising activities, including the processing of freight and completing mark downs. • Participate in open and closed procedures and support store operations by maintaining loss prevention awareness.

Ho-Ho-Kus, New Jersey, United States

• Worked closely and assisted Owner of IT consulting company, including supporting hardware repair and software-assistant projects, participating in hands-on troubleshooting and repairing computers (PCs, tablets, laptops) along with consulting with customers on computer/printer issues and solutions. • Diagnosed hardware/software issues and repaired/upgrade/configured both hardware and software on Linux- and Windows-compatible devices, including PCs, printers, monitors and keyboards. • Troubleshot basic network-related issues and performed generic/basic tests on connectivity and application launches; setup network shared drives. • Analyzed, evaluated and verified design and fabrication of hardware, using established and well-defined engineering procedures under supervision and direction of mentor. • Collaborated with Neurology Group, updating and migrating system to new server, using extensive knowledge of Windows 10, 8, 7, Vista and Microsoft Office Suite software and utilizing common diagnostic tools and test equipment within software. • Assisted in maintenance and administration of customer’s existing software along with providing technical assistance and support to mentor customers as needed.

Old Tappan, New Jersey, United States

• Provided customers with fast and friendly service in addition to maintaining inventory, operating cash registers, and maintaining overall appearance and cleanliness of restaurant. • Demonstrated excellent customer service skills and ability to maintain customer-focused culture. • Assisted with preparing/cooking food items, washing, peeling, slicing vegetables and other items prepared in the kitchen.