Mark Hoffmann Email & Phone Number

Sydney, New South Wales, Australia

Continuous improvement champion and projects, utilising SAFe 4.6 and QDM ABLE methodology to drive business objectives.

Banksmeadow Nsw

Granville Nsw

Role and ResponsibilitiesCreation of predictive modelling to plan resources and labour to achieve the business requirements and drive down operational costs through increased efficiency. Making recommendations for areas of opportunity and improvement and leading associated projects to achieve these goals.Planning and implementing rosters for up to 20 casual employees and leave requirements for 32 full time employees to ensure business continuity through periods of fluctuating… Show more Role and ResponsibilitiesCreation of predictive modelling to plan resources and labour to achieve the business requirements and drive down operational costs through increased efficiency. Making recommendations for areas of opportunity and improvement and leading associated projects to achieve these goals.Planning and implementing rosters for up to 20 casual employees and leave requirements for 32 full time employees to ensure business continuity through periods of fluctuating volume.Compilation and analysis of reports and business metrics including the Operations KPIs and Executive Summaries for the Management board.Ensuring system health in key areas of the RF scanning network, inventory master data and order processing.Communication to both internal and external stakeholders including the franchise network of dealers and distributors, and Mitsubishi head office management.Promoted to assume responsibility for the preparation and presentation of the annual management plan and site budget of approximately $7 million annually due to proven abilities in this area.Selected for expansion of duties to manage the inbound deliveries of sea freight and the team members in this area.Maintained hardware for RF scanning, including RF guns and RF printers, including troubleshooting and fixing related issues.AchievementsPlanning labour requirements and resources to facilitate the P&A division to achieve record profits of over $28 Million in FY2014.Played a key role in determining requirements for the Sydney Parts Distribution Centre (SPDC) to take on Australia wide distribution of parts due to the closure of the Adelaide Parts centre in 2013.Responsible for the introduction of accurate performance measurement and analysis of individual operators and the SPDC .I was promoted to take on responsibility for the creation of the annual General and Administration budget for the site of over $7 million, and assisted in the management of the site to meet the budget. Show less

Role and Responsibilities• Overall responsibility for the Warehouse, safety of staff, security of stock, achievement of KPIs and budget. The annual output of the site was over 1.2 million giftcard orders, over 120000 product despatches to individual customers Australia wide and supply of POS material to several hundred points including Westfield shopping centres.• Ensuring delivery of superior customer service and quality of output for blue chip clients with an extremely high… Show more Role and Responsibilities• Overall responsibility for the Warehouse, safety of staff, security of stock, achievement of KPIs and budget. The annual output of the site was over 1.2 million giftcard orders, over 120000 product despatches to individual customers Australia wide and supply of POS material to several hundred points including Westfield shopping centres.• Ensuring delivery of superior customer service and quality of output for blue chip clients with an extremely high standard.• Managing a team of up to 60 people in a diverse fast paced -operation to guarantee despatch SLAs for our clients and customers. • Ensuring projects were implemented on time and on budget, including IT system implementations and launching new businesses to the market with complex back end operations requirements.• Managing an inventory of over 60000 SKUs from over 250 suppliers, and up to 50 deliveries inbound per day.• Producing quotes and estimates for new business and managing suppliers and 3PLs to ensure on time deliveries and minimise stock delays.• Managing costs for the warehouse, producing the monthly reports and reconciliations; presenting the clients KPIs and performance metrics.• Managing transport requirements and negotiating contracts for Australia Post, TNT, Toll IPEC, and other couriers.Achievements• Researching, sourcing and successfully implementing an advanced Warehouse Management System solution in conjunction with integrated packaging machinery that reduced costs of despatch by up to 30% and improved efficiency and order processing times. This solution was provided by Barcoding & Data Collection Services and allowed internal tracking of stock movements via “licence plate” scanning and also involved 2 large tunnel wrappers which were linked to the system to create a total end to end solution and real time system updates of order status. Show less

Balmain Nsw

Role and Responsibilities• Managing fulfilment of over 1.2 Million orders annually within SLAs and on budget for more than 20 clients and customer bases. • Managing inventory worth several millions, ensuring accuracy and audit requirements were met. Ensuring audit requirements and cycle counts completed. • Maintaining optimum storage conditions for premium and perishable goods such as Champagne, wines and chocolateAchievements• Assisting in continued growth and expansion of… Show more Role and Responsibilities• Managing fulfilment of over 1.2 Million orders annually within SLAs and on budget for more than 20 clients and customer bases. • Managing inventory worth several millions, ensuring accuracy and audit requirements were met. Ensuring audit requirements and cycle counts completed. • Maintaining optimum storage conditions for premium and perishable goods such as Champagne, wines and chocolateAchievements• Assisting in continued growth and expansion of the business throughout the GFC and retail downturn including setting up and moving the operation to a larger warehouse. • Ensuring delivery targets and customer satisfaction for clients and customers were met or exceeded. On time and on budget delivery of staff Christmas gifts for major companies like BUPA healthcare group and Rabobank for several consecutive years.• Developing a strong and stable team to deliver positive results and achievements including continued profitability and retention of major clients through a period of intense change.• Reducing total warehouse stocktake timeframe from 5 days to less than 2 days by using better planning and organisation such as pre-counting. Show less