Reginald Johnson Email & Phone Number

University of Memphis – STEP Certification (Software Testing Excellence Program)B2T Training – Certified Business Analyst AssociateCompTIA – Certified A+FedEx FLEX – Finance Leadership EXploration (Leadership Development)

Listed skills include Process Improvement, Quality Assurance, Business Analysis, Software Documentation, and 19 others.

• 

  Business System And Quality Advisor

  Fedex Express

  Sep 1989 - Present

  Business Analyst with over ten years experience in corporate, package tracking and International Clearance settings, providing solutions and managing complex projects in cross-functional teams.Business Analysis• Elicit, capture and write clear and concise business requirements for the target audience.• Wide variety of tools to gather requirements including: Contextual Inquiries/Interviews, Workshops/Task Groups, Feedback, Post-Implementation Reviews• Leverages user centered… Show more Business Analyst with over ten years experience in corporate, package tracking and International Clearance settings, providing solutions and managing complex projects in cross-functional teams.Business Analysis• Elicit, capture and write clear and concise business requirements for the target audience.• Wide variety of tools to gather requirements including: Contextual Inquiries/Interviews, Workshops/Task Groups, Feedback, Post-Implementation Reviews• Leverages user centered design methodologies to create strategic support plans.• Create and communicate process flows, screen flows and content for web applications.• Present requirements to executives, business owners, developers, QA teams, and Subject Matter Experts and gather sign-off/agreement on scope, feasibility and suitability.• Liaise with technical development team, management, and front-end customers to improve communication and support of consistent understanding of project deliverables, status, etc. across all teams.Process Improvement• Within user acceptance testing (UAT) used feedback to evaluate and determine suitability of solutions.• Led the analysts of a cross functional forum where key business users could review outstanding issues and determine priorities. Stakeholders at the end-user and business partner level agreed that the transparency achieved significantly improved their understanding and contribution to the process.Testing & Training• Mentored peers and stakeholders on user centered design and lean/agile methodologies.• Contributed to training materials and held training sessions on new products and services. Communicated product changes to end users and stakeholders in a variety of settings.• Developed and implemented test scripts, both independently and in conjunction with a wider QA team. Show less