Mark Hollis

Mark Hollis Email and Phone Number

Head of Operational Excellence at National Express @ National Express
birmingham, birmingham, united kingdom
Mark Hollis's Location
West Midlands, England, United Kingdom, United Kingdom
Mark Hollis's Contact Details

Mark Hollis work email

Mark Hollis personal email

n/a

Mark Hollis phone numbers

About Mark Hollis

Mark Hollis is a Head of Operational Excellence at National Express at National Express. He possess expertise in management, transportation, operations management, change management, coaching and 33 more skills.

Mark Hollis's Current Company Details
National Express

National Express

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Head of Operational Excellence at National Express
birmingham, birmingham, united kingdom
Website:
nationalexpress.jobs
Employees:
1321
Mark Hollis Work Experience Details
  • National Express Ltd
    Head Of Operational Excellence
    National Express Ltd 2018 - Present
    Birmingham, United Kingdom
  • National Express
    Head Of Business Excellence
    National Express Jun 2015 - Present
    Birmingham, United Kingdom
    Helping to drive continuous improvement in fast-paced national transport provider, using the key principles of the EFQM model for excellence. Also overseeing all community and project activity within the business. National Express Coach currently has a 4-star Recognised for Excellence accreditation from the British Quality Foundation.
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  • National Express
    Projects & Business Excellence Manager
    National Express Aug 2014 - Jun 2015
    Birmingham, United Kingdom
    Delivering variety of business improvement projects and implementing the commitments of the National Express Youth Promise. Experience gained in preparation and delivery of our first external assessment for business excellence as per the European Foundation for Quality Management (EFQM) model.
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  • National Express
    Accessibility And Inclusion Manager
    National Express Sep 2011 - Aug 2014
    Birmingham, United Kingdom
    Headed up DDA Compliance for National Express focusing on customer experience, operational delivery and process improvements. Implemented new training film, network audit of accessible facilities and successful implementation of the new Passenger Rights 2013 legislation. I also coordinated an accessible transport project for Team GB's 2012 Paralympic team at their training camp in the Algarve, Portugal. In the same year I also headed up a project to create business resilience during the London Olympics 2012.
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  • National Express
    Service Support Centre General Manager
    National Express Aug 2007 - Sep 2011
    Birmingham
    Managing team of 30 route controllers in 24-hour operational control centre. The Service Support Centre managed and coordinated all National Express Coach operations including scheduled services, emergency & scheduled rail replacement services and all festival & event services. National Express operates around 1,500 services each day.
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  • Central Trains
    Customer Relations Manager
    Central Trains Feb 2004 - Sep 2007
    Birmingham, United Kingdom
    Managing the customer relations team at one of the largest regional train operating companies on the rail network before re-franchise in 2007.

Mark Hollis Skills

Management Transportation Operations Management Change Management Coaching Performance Management Stakeholder Management Project Planning Team Leadership Process Improvement Public Transport Leadership Contract Management Customer Service Strategic Planning Business Planning Policy Employee Engagement Team Building Business Strategy Recruiting Training Team Management New Business Development Rolling Stock Culture Change Railway Budgets Succession Planning Leadership Development Customer Relations Budgeting Problem Solving People Management Customer Experience Employee Relations Mentoring Staff Development

Mark Hollis Education Details

Frequently Asked Questions about Mark Hollis

What company does Mark Hollis work for?

Mark Hollis works for National Express

What is Mark Hollis's role at the current company?

Mark Hollis's current role is Head of Operational Excellence at National Express.

What is Mark Hollis's email address?

Mark Hollis's email address is ma****@****ess.com

What is Mark Hollis's direct phone number?

Mark Hollis's direct phone number is 0845 013*****

What schools did Mark Hollis attend?

Mark Hollis attended University Of Hull.

What skills is Mark Hollis known for?

Mark Hollis has skills like Management, Transportation, Operations Management, Change Management, Coaching, Performance Management, Stakeholder Management, Project Planning, Team Leadership, Process Improvement, Public Transport, Leadership.

Who are Mark Hollis's colleagues?

Mark Hollis's colleagues are Yassir Ali, Steve Rudge, Eddie Goslin, Joshua Solomon, James Scanlon, Pedro Vasquez, Tomas Griffiths.

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