Mark Hooper Email & Phone Number

London, United Kingdom

• Key accountabilities;
• Support the strategy, Develop and delivery of the GTO Consumer IT COPS functions across all European markets which included;o Selling Grp solutions into Markets alongside GTO o Virtual Hold – 5 markets o Genesys Web.
• Support the strategy, Develop and delivery of the GTO Consumer IT COPS functions across all European markets which included;o Selling Grp solutions into Markets alongside GTO o Virtual Hold – 5 markets o Genesys Web.
• Manage Steerco’s at SLT level ensuring alignment of Grp IT deliveries to Grp & Market strategy
• Manage offshore delivery factories for all COPs and Digital deliveries
• Ensure Operational system run at 99.9% SLA

Newbury

• Lead the strategy, Develop and delivery of the IT Customer Interaction Strategy for the next 3 years which included;o Online stability o Transition to both NewCo and NewVo o Simplification decommissioning of systems o.
• Manage Steerco’s to align customer interaction IT delivery to business priorities
• Manage and… Show more
• Manage and Introduce offshore partners for domain development
• Ensure Operational system run at 99.9% SLA
• Opex maintenance budget of £7m