Mark Hoops Email & Phone Number

Portland, Oregon Area

• Project management for multiple concurrent Epic implementations
• Analysis, scoping, initiation and planning for internal clients
• Stakeholder communications
• Focused on client engagement, satisfaction and retention
• Cost management controls
• Monitoring and control during project phases

Portland, Oregon Area

• Provide professional level of adult educational programming related to technology implementation
• Liaison between physicians, staff and I.T. to enhance EMR functionality and efficiency
• Workflow analysis & standardization
• Determine training objectives, design and develop course curriculum, create and maintain training materials to ensure appropriate content, measurement & sustainment
• New staff onboarding in conjunction with Human Resources
• Strategic thinking & planning

Greater San Diego Area

• Organizational education assessment, planning & development
• Customized physician education
• Budget, Risk and Issue management
• Coordination with clinical, business and technical units
• Vendor selection & implementation
• Communication planning, outreach and awareness advancement

Remote

• .Project management, training & implementation for 59 DoD hospitals & 100+ clinics
• Implementation of computerized physician order entry systems with technical support and training
• Team management (military and private organizations)
• Change controls; scope, resource, budget analysis
• Curriculum design and training delivery (instructor led & webinar)
• Clinical and administrative workflow optimization

Carlsbad, CA

• Developed global workforce needs survey for management and staff
• Managed project to completion under budget
• Distilled survey results into conclusions and recommendations
• Consulted on internal social network to leverage organizational knowledge (Jive Technologies)
• Analyzed FDA regulated compliance process globally & reduced non-compliance issues 25%
• Aligned role competencies & training in conjunction with Human Resources initiatives

• Educational services strategic planning & implementation, Americas, EMEA, APAC
• Surveyed client educational needs & produced tailored curricula
• Project managed educational curriculum development for e-learning and instructor led courses
• Designed & developed courses, job aides and LMS delivery systems
• Managed budgets, streamlined work processes, and saved over 10%
• Managed U.S. and India staff of 12 trainers and instructional designers

• Promoted quality, customer focused outcomes for all projects and clients worldwide
• Executed process analysis, design, improvement and implementation
• Led change control efforts for hardware and software
• Managed diverse, globally dispersed cross functional teams of 50+ members
• Leveraged Prosci methods for change
• Developed infrastructure change management processes (Dell hardware)

• Provided technical education for external and internal client base
• Managed curriculum development and timelines; WBT and ILT
• Trained sales, administrative staff, clients & business channel partners
• Designed and implemented software certification process
• Needs analysis for e-learning (SCORM compliant) and classroom content
• SME for database structure such as SQL and Oracle

Graduate Certificate, Health Informatics & It

Master Of Arts Degree, Management And Organizational Development

Bachelor Of Science, Management

cum laude