Mark Howard Email & Phone Number

Chattanooga, Tennessee

Recruited to be the onsite corporate representative with ThIrd Party Logistics (3PL) partner to provide coordination and operational guidance concerning B2B and B2C inbound receiving, outbound order processing, kitting, inventory management/control and cost control for Keurig accounts with over 530 skus valued at approximately $14 mil. Responsibilites include identifying and resolving of inventory discrepancies, root cause analysis, reporting factors that could impact operations, forecasting customer order requirements, problem resolution and project management.• Developed and implemented daily reconciliation between 3PL partner inventory, Keurig SAP and PeopleSoft inventory databases utilizing designed queries and Excel spreadsheets• Oversaw the sucessful conversion to the SAP ERP from PeopleSoft• Implemented Cycle Count Reporting and Audit program satisfying SOX compliance reporting and maintaining 99.7% inventory accuracy• Designed daily intransit report identifying aged inbound shipments for quick resolution with carriers and receiving operations improving inventory levels, reducing customer backorders and enabling supervisors to forecast daily workload• Coordinated and trained 3PL partner associates to ensure inventory adjustments are properly integrated into the appropriate G/L finance and accounting classification• Maintained 100% inventory accuracy on FY end of period reconciliation for 2 consecutive years eliminating the end of year PI requirement resulting in operational cost savings of approximately $50,000.• Established SAP EDI processing and authored EDI transaction error processing matrix to clear and process transactions• Implemented RMA (Return Material Authorization) program to monitor and process customer returns

Charleston, Tennessee

Key position in the outbound order processing area that drives the successful completion of customer orders that includes workflow planning, inventory management, and order management. • Allocated labor, lead meetings, assigned job duties, coached and trained associates• Tracked department performance to ensure goals and objectives were met or exceeded• Resolved issues with order management and picking system • Tracked associate labor hours• Maintained PIT operator license records for all assigned associates• Investigated all PIT/ safety incidents, performed root cause analysis and took corrective actions• Performed production duties as needed• Picked and packed orders, received and stowed product, ensured inventory accuracy, and unloaded and loaded trucks at or above the rate expectation for each task

Cleveland, Tennessee

Responsible for the overall accuracy and integrity of customer inventory materials. Utilized a process of audits on inbound receipts, production orders and outbound shipments combined with an aggressive cycle count program to ensure inventories reflected the correct balances and status.• Facilitated annual Physical Inventories and daily Cycle Counts• Performed transactional research and root cause analysis of inventory discrepancies• Monitored all aspects of inventory in WMS including receiving, production, shipping and intraplant movements• Communicated with management on trends, issues and areas impacting inventory accuracy• Responded to inquiries from management and customers regarding inventory position of materials• Maintained FTZ (Foreign Trade Zone) Program and AIB initiatives

World Wide Locations

• Ensured materials were available to support mission objectives• Maintained warehouse and storage facilities• Supervised, trained and directed subordinate personnel• Advised upper echelons on materials and personnel• Assigned to selectively manned positions worldwide

Master Of Arts (M.A.), Educational/Instructional Technology

Bachelor Of Science (Bs), Sociology, Cum Laude

Activities and Societies: Pi Gamma Mu-International Honor Society for Social Sciences