Mark Jackson Email & Phone Number

Fairfax County, Virginia, United States

Conduct nightly audits, meticulously balancing accounts and preparing detailed reports for management review.- Provide personalized service to guests, enhancing their overall experience and fostering brand loyalty.- Utilize the FOSSE system to facilitate efficient guest check-ins and check-outs, ensuring accuracy and timeliness.

Tysons Corner, Virginia, United States

Execute comprehensive audits of daily operations, meticulously managing financial accounts and utilizing specialized software to generate detailed reports for senior management.- Spearhead business development initiatives by ensuring the delivery of exceptional guest experiences and maintaining Marriott standards of excellence.- Proficiently operate the FOSSE system to facilitate guest check-ins, manage reservations, and streamline administrative tasks.- Oversee front office scheduling, payroll processing, and inventory management, ensuring optimal staffing levels and resource allocation.- Drive shuttle services, contributing to enhanced guest convenience and satisfaction.- Conduct interviews, select top talent, and provide comprehensive training and ongoing support to associates, fostering a culture of excellence and accountability.- Monitor financial performance and ensure compliance with accounting procedures, implementing strategic action plans to address areas of improvement.- Proactively manage occupancy levels to optimize revenue and minimize overbooking, demonstrating keen analytical and forecasting skills.

Washington, District Of Columbia, United States

Lead a team of front desk agents, providing guidance, training, and support to ensure high performance and guest satisfaction.Oversee daily operations of the front desk, including check-ins, check-outs, reservations, and guest inquiries.Monitor room availability and coordinate with housekeeping and maintenance departments to ensure timely room turnovers.Handle escalated guest issues and complaints, resolving them promptly and effectively to maintain positive guest relations.Conduct regular staff meetings to communicate updates, reinforce policies and procedures, and address any concerns or feedback.Assist in developing and implementing strategies to improve efficiency, productivity, and guest satisfaction.Prepare reports on key performance metrics such as occupancy rates, revenue, and guest feedback.

Stafford, Virginia, United States

Greet guests warmly upon arrival and ensure a smooth check-in process, maintaining a positive first impression.Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions.Process reservations, cancellations, and modifications promptly and accurately using the hotel management system.Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained.Resolve guest complaints and concerns in a timely and efficient manner, striving to exceed guest expectations.Maintain a tidy and organized front desk area, including stocking supplies and keeping records up-to-date.