Mark Jimenez Email and Phone Number

The Executive Director of People and Technology is the Chief Director focusing on our People: Recruiting, Selection, Orientation, Documentation, Compliance, Innovation, Systems, Technology Implementation, and Culture for a Multi-Unit organization. The Executive is responsible for partnering with the Operator to ensure the organization is in alignment with the vision, values & mission while executing excellence in areas with our people.

Training and developing managers and associates on customer service. Providing customer service directly and indirectly to all customers. Support all managers and associates on positive and negative customer service issues. Responsible for setting/meeting aggressive store volume goals, hiring, training, and developing store managers, and building a store environment that is sharply focused on consistently delivering exceptional, positive in-store customer experiences. Worked closely with the store visual team to ensure brand consistency through advertising campaigns, in-store promotions, and sales activities within my department/store. Provided training on all company policies and procedures for new associates in collaboration with the store management team. Regularly reviewed sales data to determine merchandising and product scheduling. Managed department budget and successfully increased revenue by controlling discounts, streamlining markdowns, moving aged inventory, and addressing loss prevention. Focus on Shrink awareness by training associates on prevention. Communicate daily with District Manager, Area Controller Loss Prevention Manager, and District Visual.

Developing strategic and operational plans for work groups; managing executing, and measuring results. Build effective teams and set goals for the group. Provide Coaching, feedback, and developmental opportunities for the group. Manage the Store’s financial performance. Manage Safety & security within the store. Ensure overall customer satisfaction and product quality. Train and coach employees.

Maintain staffing and scheduling needs. Training new bartenders and wait staff. Managing and ordering inventory. Planning and coordinating special events i.e. banquets and buffets. Work alongside bartenders and wait staff. Engage with patrons to ascertain feedback and ensure customer satisfaction.

Opening and Developing strategic and operational plans for Jamba Juice in a new market (Bryant Park, NYC); managing executing, and measuring results. Recruiting and staffing. Providing feedback and developmental opportunities to the Ops team. Manage the Store’s financial performance. Manage Safety & security within the store. Regularly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Ensure overall customer satisfaction and product quality.

Developing strategic and operational plans for work groups; managing executing, and measuring results. Build effective teams and set goals for the group. Provide Coaching, feedback, and developmental opportunities for the group. Manage the Store’s financial performance. Manage Safety & security within the store. Ensure overall customer satisfaction and product quality. Other responsibilities included manager coach mentoring for internal/ external hires. Supporting new managers during restaurant transition. Supporting new managers in store development and grand openings. Classroom facilitating coach for the district and region.