Mark John Libarios Email & Phone Number

Tel Aviv-Yafo, Tel Aviv District, Israel

Location:Ariel Sharon Street Giv'atayim, Tel Aviv District, IsraelRole:Collaborate with Global Customers: Partner with international clients to resolve complex technical issues and support their cloud deployments, ensuring high customer satisfaction and reliability.Customer Issue Ownership: Take full ownership of customer issues, providing expert technical assistance and ensuring prompt resolution.Problem Diagnosis and Resolution: Conduct thorough research, diagnose problems, troubleshoot, and identify effective solutions to resolve customer issues efficiently.Escalation Management: Manage escalations, coordinating with R&D and product management teams to ensure timely and satisfactory resolution.Documentation: To build a comprehensive knowledge base, document solutions, and technical knowledge using industry-leading techniques, notes, and formats.

Taguig, National Capital Region, Philippines

Location:Intellectual Property Center Building, Upper McKinley Rd, Taguig, 1630 Metro ManilaRole:Managing Service Delivery: Take ownership of ensuring the smooth operation of the Smart Gigalife Application. Involves in overseeing the delivery of services, coordinating with cross‑functional teams, and ensuring timely and efficient resolution of any issues or incidents that may arise.Problem‑Solving and Scenario Replication: Responsible for investigating and resolving issues by replicating scenarios to identify the root causes. Involving analyzing database logs, conducting thorough investigations, and collaborating with technical teams to implement effective solutions.Process Automation: Played a crucial role in automating processes to improve efficiency and accuracy. By leveraging automation tools and technologies, streamline workflows, eliminate manual tasks, and ensure consistent and reliable output.Ensuring Data Accuracy: Responsible for maintaining the integrity of the data within the Smart Gigalife Application. This includes validating the accuracy of output and ensuring that there are no pending deliverables, thus guaranteeing a seamless user experience and high‑quality service delivery.Continuous Improvement: Actively seek opportunities to optimize service delivery processes, enhance system performance, and improve customer satisfaction. Which involves conducting regular reviews, identifying areas for improvement, and implementing innovative strategies to drive operational excellence.

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Location:1000, La Oʼ Centre, Arnaiz Ave., Corner Makati Ave., San Lorenzo, Makati CityRole:Diligently maintain the existing system, ensuring its smooth operation and optimal performance. This involves regularly monitoring system functionality, conducting necessary updates, and promptly addressing any issues or bugs that may arise.Take charge of database maintenance, meticulously managing and organizing the databases associated with our systems. This includes performing routine backups, optimizing database performance, ensuring data integrity, and promptly resolving any database‑related issues.Spearhead the development of new systems, working closely with stakeholders to gather requirements, design system architectures, write code, conduct thorough testing, and deploy innovative solutions.Showcase my creativity by designing visually captivating graphics layouts and immersive VR tours. This includes crafting engaging user interfaces and developing interactive VR experiences.

Makati, National Capital Region, Philippines

Location:4/F, PhilDAF building, 407, Sen. Gil Puyat Ave., Jupiter St., Makati CityRole:Verify the identities of examinees, ensuring that each candidate is properly identified before they begin their exams. This includes checking identification documents, confirming registration details, and maintaining strict adherence to security protocols.Conduct orientations for examinees, providing them with essential information about the examination process, rules, and regulations. This includes explaining the format of the exam, outlining the timing and guidelines, and addressing any questions or concerns.Responsible for conducting security checks to ensure a secure testing environment. This includes inspecting personal belongings, utilizing metal detectors or scanning devices, and enforcing strict security measures.Provide assistance and support to candidates during their exams. This includes addressing technical issues, answering questions related to the exam content or instructions, and ensuring a smooth testing experience.In charge of the maintenance of the testing stations and servers. This involves regularly checking the functionality of the equipment, performing necessary updates and maintenance tasks, and ensuring that all testing stations and servers are in optimal working condition.

Makati, National Capital Region, Philippines

Location:Unit 404 Heart Tower 108 Valero St., Salcedo village, Makati CityRole:In‑charge in maintaining the existing system, keeping it in optimal working condition. This involves performing regular system checks, identifying and resolving any issues or bugs, and implementing necessary updates.Conduct regular database maintenance to ensure data integrity and optimize system performance. This includes monitoring database performance, identifying and resolving data inconsistencies or errors, and performing routine backups.Responsible for server maintenance, ensuring that our servers are running smoothly and efficiently. This includes monitoring server performance, troubleshooting any server‑related issues, and implementing necessary hardware or software upgrades.Participate in the development of new systems, working closely with the development team to design and implement innovative solutions. This includes gathering requirements, conducting research, and contributing to the design, coding, and testing phases.

Makati, National Capital Region, Philippines

Location:P1 Level, Power Plant Mall, Rockwell Center, Makati CityRole:Handle incoming and outgoing phone calls efficiently and professionally. This involves answering calls, addressing inquiries or directing them to the appropriate person, and taking accurate messages when necessary.Manage filing systems, ensuring that documents are organized and easily accessible. This includes sorting and categorizing documents, creating new file folders, and maintaining accurate records.Process data accurately and efficiently, utilizing various software and tools. This may involve entering data into spreadsheets or databases, verifying the accuracy of the information, and generating reports as required.Assist with bank transactions, such as depositing checks or handling cash. This may involve reconciling financial records, preparing deposit slips, and following established procedures to ensure accuracy and security.

Mandaluyong, National Capital Region, Philippines

Location:6th flr., Shangrila Mall, EDSA, brgy. Wack-wack, Mandaluyong CityRole:Engage with customers, greeting them warmly and assisting them in finding products or services that meet their needs.Demonstrate in‑depth knowledge of our products or services, including their features, benefits, and pricing. This will enable me to effectively communicate with customers, answer their questions, and address any concerns they may have.Promote and upsell products or services to customers. This involves highlighting additional features, accessories, or related items that complement their purchase, thereby maximizing sales opportunities.Accurately process sales transactions, including handling cash, credit card payments, or any other forms of payment. This includes ensuring the proper recording of sales, providing receipts, and maintaining a balanced cash register.Assist in merchandising and maintaining the appearance of the sales floor. This involves organizing and replenishing products, ensuring appropriate signage and pricing, and maintaining a clean and inviting shopping environment.Participate in ongoing product training and stay updated on industry trends. This will enable me to stay informed about new products or services, industry developments, and sales techniques.