Mark Johnson Email & Phone Number

Victoria, British Columbia, Canada

Designing the Citizen Services Equity Diversity and Inclusion plan for 2023-2024 based on the existing Ministry Workforce Plan to set a foundation for the 2024-2025 EDI Plan.Leading the Ministry Reconciliation plan that includes internal learning and indigenization as well as the external reconciliation initiatives focused on community engagement and.

Victoria, British Columbia Canada

• Facilitated over 700 courses for BCPS employees in face-to-face and online formats. Reviewed and adjusted courses based on formal evaluations. Designed changes to existing courses to improve engagement and retention of.
• Designed and facilitated the following courses; The Impact of Bias and Assumption in the Workplace, Building Respectful and Inclusive Workplaces and Facilitating for Results Online.
• Led the design, collaboration and communication of the new Building Respectful and Inclusive Workplace course. The course changes required many stakeholder consultations and negotiations to ensure organizational.

Langford, British Columbia, Canada

Collaborated and partnered with the Inter-Cultural Association of Greater Victoria and the Victoria Immigrant and Refugee Centre to support employment and career transitioning for new Canadians. Designed, evaluated and delivered a 4-week job search and career transition program for the WorkLink Employment Society, this included promotion, social media, job.

Victoria, British Columbia

Analyzed results and facilitated post Workplace Environmental Survey strategy meetings with Ministry Executive Directors, Directors, Managers and Supervisors.Managed, delivered and evaluated the MCFD Healthy Workplace Committee, a ministry-wide committee of volunteers focused on improving engagement through Healthy workplace strategies.Researched.

Victoria, British Columbia

Managed the occupational health and safety program for all of the offices within Region 1 (Vancouver Island and Powell River).Supervised the Learning and Development Advisor position, providing feedback, direction and developmental coaching and mentorship. Designed, delivered, evaluated and provided coaching support to the “Kaizen” program. The Kaizen.

• Currently designing the curriculum for HSD (Housing and Social Development) University, a region wide training program utilizing LiveMeeting to offer short & sharp training for employees
• Created, organized and facilitated the “Kaizen” program to increase engagement activities within the region. The program mobilizes engaged staff to develop employee-initiated programs that increase staff involvement in.
• Conduct one hour per week of coaching to supervisors, managers and executives as a member of the Inter-Ministry Coaching Team
• Created and implemented training activities to assist employees to meet the needs of new or existing government initiatives
• Created and facilitated learning activities for monthly management meetings
• Facilitated and designed learning activities for departmental Team Days, the activities are designed to increase teamwork and team communication

Victoria, British Columbia, Canada

Tasked with supervising over 20 frontline staff struggling to deliver service to clients and having severe morale and engagement challenges. Assessed and managed crisis situations on a consistent basis while keeping staff and client needs in mind. Analyzed workflow processes and streamlined service delivery strategies to control client flow. Onboarded a.

Victoria, British Columbia, Canada

Responsible for researching, organizing, scheduling and promoting the learning and development for ministry staff located on Vancouver Island and Powell River. Created, marketed and organized the “Pick Mine” program for Ministry employees. The program recruited employees looking for assignments that stretched their skills while supporting numerous ministry.

Victoria, British Columbia, Canada

Created front-line training for customer service agents. Managed the change management of moving into a more robust and data-driven call centre operation. Provided coaching for employees regarding leadership, career and personal development.Facilitated strategic planning and team-building events. Assisted with integrating staff and staff acquired through.

CFB Esquimalt

Provided career and community integration support to over 500 military families. Discovered coaching as a way to assist military partners in discovering career options and integrating into the community while managing the challenges of being part of a military family.

Certificate, Executive Coaching

Ba, Psychology

Ba Psychology