Designing the Citizen Services Equity Diversity and Inclusion plan for 2023-2024 based on the existing Ministry Workforce Plan to set a foundation for the 2024-2025 EDI Plan.Leading the Ministry Reconciliation plan that includes internal learning and indigenization as well as the external reconciliation initiatives focused on community engagement and decolonization of policies and procedures.Researching data to create realistic and impactful diversity goals for each division as well as measuring organization inclusion. Collaborate with Ministry senior executives and Executive Directors to determine the vision and priorities within the various divisions. Due to the vastly different goals and job functions of the divisions, each division requires a slightly different EDI plan. Providing Resiliency Coaching for teams that are engaging in indigenous community consultations and collaborations.Providing coaching, feedback and resources for teams and individuals working through racial and gender issues. Providing secretariat support for the Executive Reconciliation Champions Table. Working with cross-ministry EDI working groups and the BIPOC ERG, Gender Equity, and Accessibility groups while continuing to support the Supervising in the BCPS diversity and inclusion sessions. Each session has 300 participants.

Facilitated over 700 courses for BCPS employees in face-to-face and online formats. Reviewed and adjusted courses based on formal evaluations. Designed changes to existing courses to improve engagement and retention of information. Provided coaching for over 70 leaders on leadership, equity and diversity, career management, time ownership and employee engagement. Worked with clients in a respectful yet challenging manner to enhance the client's ability to find personalized and meaningful solutions.Facilitated large-scale learning events (over 100 participants) for Learn@Work Week, Supervising in the BC Public Service and Managing in the BC Public Service. Designed exercises to engage participants and adjusted the design based on evaluations and feedback. • Designed and facilitated the following courses; The Impact of Bias and Assumption in the Workplace, Building Respectful and Inclusive Workplaces and Facilitating for Results Online. • Led the design, collaboration and communication of the new Building Respectful and Inclusive Workplace course. The course changes required many stakeholder consultations and negotiations to ensure organizational support. Participated as a panel member and speaker for diversity and inclusion panels for the PSA, Managing in the BC Public Service, Learn at Work Week, Ministry of Health and many others. Aimed my participation Evaluated PSA learning courses and learning events to enhance the learning and experience of learners.Created learning videos and podcasts related to leadership, feedback and inclusion.

Collaborated and partnered with the Inter-Cultural Association of Greater Victoria and the Victoria Immigrant and Refugee Centre to support employment and career transitioning for new Canadians. Designed, evaluated and delivered a 4-week job search and career transition program for the WorkLink Employment Society, this included promotion, social media, job fairs, administration, budget and recruiting clients.Created and developed a curriculum that met the needs of professionals, novice employees and new Canadians in achieving their personal career goals.Facilitated 12 full time 4-week employment groups resulting in extremely high evaluations and employment and education results.Achieved the highest client course completion score (92%) for Canada Job Fund recipients by utilizing cultural agility, engaging exercises and dynamic facilitation techniques.Conducted weekly career coaching sessions for clients struggling to discover their career goals or facing personal obstacles.Conducted 6-month follow-up coaching for graduated participants.Collaborated with Victoria and West Shore business leaders regarding skill development, employment needs and hiring practices.

Analyzed results and facilitated post Workplace Environmental Survey strategy meetings with Ministry Executive Directors, Directors, Managers and Supervisors.Managed, delivered and evaluated the MCFD Healthy Workplace Committee, a ministry-wide committee of volunteers focused on improving engagement through Healthy workplace strategies.Researched, developed and liaised with Service division leaders to discuss the creation of a Ministry specific recognition program.Designed and facilitated focus groups and recognition workshops for Ministry leadership teams.Planning member of the Government-wide 2014 Coaching Summit.

Managed the occupational health and safety program for all of the offices within Region 1 (Vancouver Island and Powell River).Supervised the Learning and Development Advisor position, providing feedback, direction and developmental coaching and mentorship. Designed, delivered, evaluated and provided coaching support to the “Kaizen” program. The Kaizen program was designed to increase engagement and a sense of ownership by mobilizing office teams to create small engagement projects within their offices. Designed, analyzed, communicated and managed an engagement “Temperature Check” to identify methods to improve engagement between WES cycles. The program was a key factor in our improved WES scores and provided information to our Kaizen teams. Key member of the change management team for ICM phase 1 and phase 2 implementation project

• Currently designing the curriculum for HSD (Housing and Social Development) University, a region wide training program utilizing LiveMeeting to offer short & sharp training for employees• Created, organized and facilitated the “Kaizen” program to increase engagement activities within the region. The program mobilizes engaged staff to develop employee-initiated programs that increase staff involvement in workplace improvement• Conduct one hour per week of coaching to supervisors, managers and executives as a member of the Inter-Ministry Coaching Team • Created and implemented training activities to assist employees to meet the needs of new or existing government initiatives• Created and facilitated learning activities for monthly management meetings• Facilitated and designed learning activities for departmental Team Days, the activities are designed to increase teamwork and team communication• Assisted in the development of our Region’s business plan and the strategies to meet our fiscal goals• Developed strategies that provided continued safety to all of employees and met occupational health guidelines• Assisted the executive team in the creation of engagement strategies to increase our annual Workplace Environmental Survey scores• Delivered office de-briefing sessions of office Workplace Environmental Survey scores to discover underlying issues • Provided mentorship and coaching to employees needing assistance in developing career and development plans

Tasked with supervising over 20 frontline staff struggling to deliver service to clients and having severe morale and engagement challenges. Assessed and managed crisis situations on a consistent basis while keeping staff and client needs in mind. Analyzed workflow processes and streamlined service delivery strategies to control client flow. Onboarded a new supervisory team and intently managed the relationship between the team and the new supervisors. Provided coaching to new supervisor team to assist in the change management.

Responsible for researching, organizing, scheduling and promoting the learning and development for ministry staff located on Vancouver Island and Powell River. Created, marketed and organized the “Pick Mine” program for Ministry employees. The program recruited employees looking for assignments that stretched their skills while supporting numerous ministry projects.Provided OSH support for regional offices and responded to critical incidents. Assisted in creating the “Act of One” program, an employee recognition program that matches behaviours to our new Ministry values.

Created front-line training for customer service agents. Managed the change management of moving into a more robust and data-driven call centre operation. Provided coaching for employees regarding leadership, career and personal development.Facilitated strategic planning and team-building events. Assisted with integrating staff and staff acquired through the acquisition of their company.Created training programs for front-line staff

Provided career and community integration support to over 500 military families. Discovered coaching as a way to assist military partners in discovering career options and integrating into the community while managing the challenges of being part of a military family.