Mark Johnson Email & Phone Number

Honiton, England, United Kingdom

Uxbridge

• Life cycle Management of new and existing solutions, bringing them to market through Canon and maintaining them within the market
• Successfully delivering and managing multiple product launches; creating product launch and marketing materials and ensuring clear communication and accurate reporting was maintained across the process at all levels
• Establishing and building numerous successful relationships with external providers and managing all activities with 3rd party suppliers; delivering successful software solutions
• Working closely with all key stakeholders to ascertain business requirements and ensure all parties are effectively informed of product/project details and technical aspects using developed agreed programme and project.
• Working across multiple areas of the Canon solution business and interfacing with other groups including Service, Legal, Order Management, Marketing, Finance and Development; providing a coherent point of contact for.
• Outlining product specifications, based on market and Canon requirements, and aligning products based on the Marketing teams propositions and strategies

Bracknell

• Provide technical support and pre-sales technical advice to Canon’s National Sales Organisations throughout Europe.
• Testing alpha and beta hardware and software prior to market release.
• Providing technical support for both end users and National Sales Organisations who are members of Canon’s Developers Program. This involved providing PCL, PJL and PS commands for Canon’s range of multifunction copiers.
• Delivering presentations, training and demonstrations on pre-release products at regular conferences for Canon’s global sales organisations.
• Liaising with Canon Inc head office in Japan to discuss future products and review technical specifications.
• Attending and demonstrating products at various trade shows.

Guildford, United Kingdom

• Field service Engineer working from home covering London and the South East (other areas when required)
• On site repair to the Olivetti range of PC’s and Printers.
• Hardware replacements, upgrades and fault diagnoses.
• Providing telephone support to customers and other Engineers when required.
• Galileo contract Sept 1996, on site repair of Travel Agent systems.
• Fault finding on Comm Servers and Work Stations over X25, Software installation, rebuilds and diagnoses of Modem and LAN faults. Service to a variety of ticket/itinerary Printers.

H.N.C, Electronics And Computer Technology

City And Guilds, Course 224 Electronic Servicing. Part I, Part Ii And Part Iii