Mark Joseph De Vera Email & Phone Number

Pasig, National Capital Region, Philippines

-Establish policies & procedure to the processing and closing of all loans.-Responsible to enter mortgage loan data into the Loan Operating System, to prepare disclosure documents to be mailed to loan applicants.-To ensure that all required documents are included in the loan file.-Manage the pipeline report for new loan submissions-Review the completeness of the submission package and input all required fields in an accurate and timely manner-Upload and index loan documents by ensuring that all documents were properly filled-out and were correctly categorized.-Follow-up required information and/or documentation needed for loan processing.-Complete preliminary checklists.Verify licenses of Mortgage Loan Originators and Loan Origination companies.-Complete required disclosures and generate and mail all disclosure packages to the loan applicant within the designated timeframes.-Confirm all needed vendor-generated reports have been ordered and processed, including -Credit Report, DU Findings and Appraisal Report and SSN Verification and 4506-T for Underwriting.-Ensure that all closing conditions were reviewed and properly categorized prior to underwriting submission.-Perform quality assurance audits to ensure compliance with investor and agency requirements, including the reverification of borrower information, such as property eligibility, qualifying income and debt ratios, valuation, and other documentation, entered the Loan Origination System.

Pasig, National Capital Region, Philippines

Responsible for resolving mobile subscribers network complaints through the different contact channels (Inbound, Email & SRM).Oversee special projects’ completion as initiated and assigned by Supervisor.Responsible for resolving subscriber complaints endorsed by Higher Management.Provides efficient tracking system of all Team reports and compliance.Create/Recommend spiel for front liners’ reference and endorsement to Public Affairs/Legal for approval.Closely coordinates with Technical Support Groups to ensure delivery of service restoration and complaint resolution.Handles second level processing of escalated complaints for Network, Value Added Services to known Key Partners.Facilitates call out and provides feedback directly to Subscribers and to Confirm resolution of cases.Reports extraction and analysis for trending purposes and proactive monitoring, as a means to gauge actual network performance based on received Subscribers’ complaints.Analyze the problem and resolve within the prescribed SLAProcess account feature activation and deactivationProcess profile validation in network elementsProcess account alignment and mismatch correcti