I am a senior commercial leader with over 15 years’ of global experience gained within large blue-chip organisations in UK, EU, APAC & North America, shaping teams and commercial models to deliver client value and win great business.Most recently, I was responsible for the overall transformation strategy, programme management, strategic pricing and customer experience teams at Lumen EMEA along with a newly created Revenue Management function. My team worked cross-functionally with senior business leaders to drive business improvements that positively impact the customer journey, the success of customer facing teams and top line revenue. Prior to this I have completed successful roles at Truphone, Vodafone and British Airways enabling teams to win across multiple geographies. I promote an inclusive, collaborative culture where everyone feels valued and has an opportunity to grow and share different perspectives. One that embraces change, encourages new ideas and celebrates success. I am committed to delivering ongoing value for customers through ease of business and competitive commercial solutions to help fulfil a promise to always deliver an exceptional customer experience. I believe in a customer first approach and so it is important to continue to evolve and transform and enable our customers’ success and drive their success. Away from work I enjoy, cycling, travelling and experiencing new cultures – especially the food. I still hold a season ticket at the London Stadium to cheer on West Ham United, in the hope that one day they may win the premier league, although the Europa Conference League in 2023 was a good start! I am enjoying exploring Sydney and regularly attend Super Rugby and NRL fixtures. Specialties: Management | Business Development | Commercial Management | Pricing | Change Management | Business Transformation | Contract Negotiation | Leadership | B2B Sales | Telecommunications | CX | Sales Operations
Listed skills include Commercial Management, Pricing, Pricing Strategy, Pricing Negotiations, and 25 others.