Mark Keating Email & Phone Number

Melbourne, Victoria, Australia

Recruited to join CareChoice, to bring a positive impact on the customer service experience for all new and potential Disability clients, with a focus on service excellence within the intake and onboarding process, to increase client retention. I am leading strong stakeholder engagement activities that are focused on maintaining exisiting business referral.

Melbourne, Victoria, Australia

Recruited to join Uniting, primarily to facilitate positive, impactful change management and continuous improvement as program manager of the support coordination function, I have led and contributed to a range of business transformations (including as project manager). Well-balanced between cost benefits and market competitiveness versus governance.

Melbourne, Victoria, Australia

Nominated to temporarily take on this additional role, I demonstrated resourceful and proficient business and team leadership, particularly from a governance and quality perspective. This also enabled me to manage two teams whenever my interstate counterpart was on leave (oversaw both Victoria and Tasmania as required). Primarily focused on program and.

Melbourne, Victoria, Australia

I first commenced at the NDIS Quality and Safety Commission as a complaints handling officer, and also continued to undertake these client-facing responsibilities while also acting as Assistant Director in the last several months of employment. My strong commitment to governance and quality assurance, while undertaking attentive and consultative complaints.

Melbourne, Victoria, Australia

Primarily recruited to set up and and expand the Melbourne service operations, I demonstrated my commitment to robust governance and quality assurance, including during significant change management, business transformation and business development.Undertaking a range of business and team leadership responsibilities, including resource and capacity.

Melbourne, Victoria, Australia

Primarily recruited to project manage the implementation and uptake of the Family Finding philosophy at Berry Street, the relevant change management, business transformation and team leadership contributions I made were both impactful and meaningful. This quality assurance focused program, which influenced more attuned and sustainable client outcomes, was.

Melbourne, Victoria, Australia

I was promoted to this senior team leadership role, focused on Yooralla’s Residential and Respite Services, to facilitate change management and continuous improvement that would address under-performance. In addition to driving business transformations from a system and process improvement perspective, I also focused on an enrichment of the staff culture.

Melbourne, Victoria, Australia

Approached to take on this case management role within Yooralla’s Family Options team (focused on high-risk youths in out-of-home care), I was primarily brought in to establish more structure and governance within these critical service operations. This included the implementation of quality assurance frameworks and protocols, such as formalised standards.

Melbourne, Victoria, Australia

This earlier role at Yooralla was primarily focused on the provision of plans, proposals and framework that would enable government funding. Governance and quality assurance, as well as change management and continuous improvement in response to both client needs and market trends were core components, often involving extensive consultation with both.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia