Mark Kedrouski Email & Phone Number

An ordering platform/aggregator for dental offices across the United States.Responsibilities: - contacting dental supplies distributors via email, chat,outbound/inbound calls to place and track orders - addressing clients' requests via live and delayed chat Tools: Slack, Skype, Tidio, Excel Skills: spoken English, business correspondence, attention to details

Minsk

A SaaP company that offers various Magento 1 and 2 extensions and modules to small, medium, and large businesses. Responsibilities: - addressing clients' pre-sale, configuration, technical inquiries via a ticket system;- reproducing technical issues, troubleshooting locally and on shared environments through SSH;- creating bug reports to escalate cases to the tech team, when needed;- hosting pre-sale demo videocalls to introduce clients to the product's functionality and features, and highlight its value to the business;- writing and editing internal knowledge base texts, macros, Help Center articles;- internal research of tickets, allocating and describing persistent issues;- reviewing colleagues' tickets and providing feedback according to the company's quality standards.Tools: Zoho, Slack, Jira, Confluence, Magento 2 Admin, Linux console, phpmyadmin, GitSkills: business correspondence, writing bug reports, basic HTML/CSS and MySQL, APIs, troubleshooting and analysis, time management, conflict navigation.

An outsource customer support company; project - a small B2Cbusiness (hidratespark.com) Responsibilities: - addressing customers' product- and order-related inquiries via a ticket system and in live chat;- collecting and passing technical cases to the development team;- mentoring new Support team employees, creating and optimizing instructions and training material.Tools: Zendesk, Slack, Shopify adminSkills: time management, conflict nanigation, attention to detail