Mark Kelley Email & Phone Number

Virginia

Providing beautiful floor covering solutions, in home to Homeowners, Builders, & DIY'ers. Understanding the customers wants, needs and exceeding their expectation. Building long lasting relationships and "ambassadors" that will want to recommend Carpet Direct to their friends and families.

Mid Atlantic (De, Md, Dc, Va & Tn)

Strategic Accounts Manager, Invista STAINMASTER; TN, VA, MD, DC, PA, DE December 2016-December 2018• Drive and develop market growth with local retailers within my territories.• Educate store owners, RSAs and mill account managers on STAINMASTER Brand products, features and benefits.• Participate in Invista training development round table group.• Participate in Koch industries / Invista MBM group.• Build relationships and STAINMASTER ambassadors throughout my territory with store owners, RSA’s and our local mill partners sales reps.• Discover and report market intelligence back to HQ and STAINMASTER team via salesforce.com.• Schedule in person or phone appointments with customers, plan weekly trips and visits within my territory.• Discover growth opportunities within existing and new retailers.• Execute SAM initiatives from Regional Manager.• Develop aligned STAINMASTER Flooring center & Showcase dealers within territories. • Promote additional business within retailers with advertising, scheduling, planning & executing one day “private events”• Support customers with advertising opportunities (social media, print, tv, radio, mailer, etc.)• Develop & execute innovating techniques on presenting STAINMASTER brand to the market.

Virginia

• Responsible for identifying and pursuing new commercial business opportunities. • Specifying products/colors with endusers that will best suite their wants while keeping functionality in mind. • Creating expectations with customers, building project timelines and developing long lasting relationships for annuity business. • Developing a team of commercial sales reps, building and facilitating regional accounts. • Developing commercial sales skills, personal sales goals and a detailed business plan to achieve those goals for team members. • Prepare and conduct weekly/monthly reports on sales team/market performance to the Regional Commercial Manager. • Attend trade shows introducing Empire Today Commercial Business to the public.

• Train and develop sales team to understand current market conditions to promote higher gross sales and continued customer loyalty. • Creating design project story boards while fiber functionality and customer expectations in mind. • Developing and maintaining relationships with manufactures/vendors & annuity business. • Plan and conduct weekly sales meetings regarding latest customer offerings, installation techniques, sales training and review customer feedback/request to develop and tailor product offerings for current demand. • Currently managing a sales staff of 4-6 people with over 10,000 SKUs of product offerings. • Consistently achieve over the national average in ticket sales with an average gross profit of 43% and a higher then national average closing rate • Meet with various manufactures weekly to remain up-to-date on newest product innovations and inventory.

Rancho Mirage Ca

- Qualify customers for DIY projects or Home Depot Installation services.- Provide customer service for all departments.- Set up measurements for new projects.- Assist customers and contractors with using correct setting materials and tools.- Provide hands on demonstrations for DIY customers.

Fire Science/Fire-Fighting

Diploma