Mark Kettle Email & Phone Number

Southampton, United Kingdom

Winchester

• Provide IT changes and technical support around the county;• Provide cross department quotes for orders/changes;• Documenting new policies and procedures for newly formed team;• IT Asset Management and Service Desk Management;• Planning IT changes and orders;• Providing constructive feedback to other IT departments and project leaders on discoveries in the field.

South

• Provide IT support throughout the business in both hands on and leading a team;• Managing, supporting and motivating a team of 1st and 2nd line engineers to deliver IT services across England to 3000 users;• IT Asset Management and Service Desk Management;• Building and maintaining networks, servers and client PC’s including Android and Apple mobile phones;• Produce regular performance reports and policy documents;• Deputising for the Head of IT when necessary to lead meetings, manage teams, suppliers and provide technical support for heads of departments;• Understanding stakeholder needs and business strategies to deliver technical solutions;• Project management and implementation of new systems and services; • Relationship building with NHS Trusts and IT suppliers across the country;• Ensuring benefits are realised through successful deployment of IT services;• Develop solution concepts and business cases for new services or sites;• Negotiation and management of SLAs with other NHS Trusts, CSUs and 3rd party suppliers such as BT, Vodafone, Virgin Media and business approved IT vendors.

• Managing complex delivery initiatives to the business to improve or introduce new services for patients;• TDA (Technical Design Authority) to risk assess, approve and deliver changes to telephony and ICT systems;• Design, agree, lead, and implement Infrastructure, data, and call centre services and related systems;• Document, agree, educate, and deploy project and programme governance, techniques, tools, and processes;• Defining and calculating resources (staff, systems, tools, suppliers) to deliver right first-time solutions;• Participate in a 24/7 support Rota for systems.

• Providing 1st, 2nd and 3rd level support to a large complex telephony system to ensure systems remain up 24/7/365;• Senior Technical Lead to risk assess and implement changes to telephony and ICT systems;• design, agree, lead, mentor and implement, call centre services and related systems including call flows for Telephony scripts;• document, agree, educate, and deploy business continuity, techniques, tools, and processes;• participate in a 24/7 support Rota for Telephony systems.

Education record

Education record