Mark Klebba Email & Phone Number

Warren Mi

Provided technical customer service in a call center. Provided machining technical support to distribution, sales, end users, to decrease customer cost and increase profitability. Assisted customers in identifying part numbers of legacy products for purchase. Provided customers spare part numbers to current and obsolete products for purchase. Logged and identified customer's source and questions to maintain monthly call volume records. Recommend tools per customer's… Show more Provided technical customer service in a call center. Provided machining technical support to distribution, sales, end users, to decrease customer cost and increase profitability. Assisted customers in identifying part numbers of legacy products for purchase. Provided customers spare part numbers to current and obsolete products for purchase. Logged and identified customer's source and questions to maintain monthly call volume records. Recommend tools per customer's specific application request to provide best machining solution. Provided cross reference information for competitor's tools per customers request resulting in increased sales. Communicated with local and world wide customers in a timely accurate manner to ensure complete customer satisfaction. Recommended machining parameters for customer specified materials to increase productivity and lower cost. Performed assignments with regard to co-workers scheduling requirements to maintain harmony with co-workers. Identified new customers via telephone contacts, and forwarded contact information to field sales, increasing market share. Show less

Performed work for three Scientist simultaneously in the Research and development of new Tungsten Carbide substrates.Executed proper lab skills in making test batches of experimental tungsten carbide grades, thereby assuring accurate repeatable results.Utilized lab equipment consistent with proper quality and safety standards to promote reputability and maintain an excellent safety record.Performed analytical test on test powders using Scanning Electron Microscope, Micro Hot… Show more Performed work for three Scientist simultaneously in the Research and development of new Tungsten Carbide substrates.Executed proper lab skills in making test batches of experimental tungsten carbide grades, thereby assuring accurate repeatable results.Utilized lab equipment consistent with proper quality and safety standards to promote reputability and maintain an excellent safety record.Performed analytical test on test powders using Scanning Electron Microscope, Micro Hot Hardness, Fracture toughness, Tensile toughness and Tungsten Carbide substrate Metallography, to quality the new carbide grade. Show less

Performed quality test on ceramic cutting tools, maintain quality records, identified and corrected quality problems. Safety coordinator for a 2 year periodPerformed ceramic metallography on inserts, recorded and filed results for quality records.Performed physical testing of sintered samples regarding Hardness and Density to document quality of product.Conducted test of X-Ray diffraction to determine the phase transformation of Silicon Nitride ensuring tool… Show more Performed quality test on ceramic cutting tools, maintain quality records, identified and corrected quality problems. Safety coordinator for a 2 year periodPerformed ceramic metallography on inserts, recorded and filed results for quality records.Performed physical testing of sintered samples regarding Hardness and Density to document quality of product.Conducted test of X-Ray diffraction to determine the phase transformation of Silicon Nitride ensuring tool performance.Developed pressing parameters for net shape sintering thereby reducing finish grinding cycles.Developed a process for converting scrap Silicon Nitride inserts into marketable product, increasing profitability.Responsible for all safety training, job safety analysis, safety procedures and documentation within the plant of 25 employees to reduce corporate insurance cost.Production Ceramic Insert Grinder; Performed production grinding of ceramic indexable inserts maintaining the required quality and production quotas.Operated a cell of five automated periphery insert grinders maintaining and increasing production quotas thereby increasing profitability. Show less

Shipping Receiving Coordinator• Responsible for quality check of incoming raw material to production to maintain highest quality standards to the customer.• Monitored on time delivery and expedited jobs when required by customers.• Increased on time delivery by working closely with production personnel to meet internal delivery goals.• Developed close relationships with sales force in meeting and exceeding their expectations, thereby ensuring customer satisfaction.