Mark Klebba Email & Phone Number

San Diego County, California, United States

Sr. Project Manager, Dispensing Professional Services, Rx Automation PMO

San Diego, California

I am part of the BD National PMO team; Responsible for managing all facets of the project for the RX Automation Professional Services team, which includes implementing the BD Pyxis IV Prep and Logistics carousel Product lines.

Denver, Co

Swisslog’s Healthcare Solutions division is the world leader in providing robotic pharmacy automation systems for healthcare markets. North American headquarters are located in Denver, CO with corporate headquarters in Buchs/Aarau, Switzerland. PROJECT MANAGERResponsibilities include; Manage projects from Sale/Contract through Go Live. Develop the installation work plan, manage T&E budgets, oversee and document all aspects of the project, assuring the scope and direction is aligned with upper management and customer goals. In conjunction of being the customers main point of contact, I internally collaborate with other departments for support, while leading a team of Site Managers, System Engineers, Trainers, and Consultants to get the job done. In my role, I am required to bring order and insight to vague and often confusing situations, identify problems quickly, and develop innovative solutions to control project costs and maintain the project schedule. I am often required to manage urgent customer issues and stressful situations effectively, by providing excellent customer service, communications and team leadership skills.2016/2017: Managed 20+ projects across the USA and Canada, totaling more than $13 million in revenue.

MANAGER, PRODUCT IMPLEMENTATION (2003 – 2012)Manage all aspects of the operations team throughout the Michigan region, comprised of a 23-member field based team, generating $25 million in annual revenue. Direct team through all phases of installing advanced computerized medication dispensing systems, for projects ranging from $50,000 to $5 million. Ensure a consistent methodology, based on best practices, is used to efficiently install systems, while achieving and maintaining superior customer service. Develop and monitor overtime, T&E budgets and approve expense reports.

Dublin, Oh

Responsible to manage all field service activities in a 5-state region (Michigan/Ohio/Indiana/Kentucky/W. Virginia), with a 35-person staff of Field Service Technicians, maintaining a satisfied client base of over 900 accounts and an average 550 on-site service calls per/month. Conduct annual performance reviews, approve weekly expense reports, recruit, train and promote career development while mentoring a high-performance field repair team.

Dublin, Oh

Responsible for the operations management of a 2-state region (Michigan/Indiana), comprised of a 15-person diverse team of resources. Strategically align regional system installations, orchestrate resource allocation, qualifying meetings and field service requirements to meet corporate initiatives.

San Diego, Ca

Responsible for full-system installations; including troubleshooting, technical support and training, of Pyxis automated pharmacy (MedStation) and materials management (SupplyStation) delivery systems, in hospitals and healthcare facilities throughout the United States. Developed and executed project plans involving multiple hospital departments for projects ranging from $25,000 to $3 million.

Created and operated an electronic medical billing service. Developed marketing strategies and sales objectives to grow customer base. Full responsibility for profit, strategy, sales, and the direction of all company related activities.

Analyze, evaluate and resolve systems problems. Duties included on-site customer support, maintenance, installations and SCO/FCO upgrades on company maintained hardware, software and data communications. Provide technical support to less experienced staff.