- Participated in daily scrums to coordinate all teams on backlog, progress, blockers, and achievements.- Met with clients(Walmart, Amazon, AT&T, Verizon, Asurion, Bell) and internal project managers to drive meaningful updates to platform. - Gathered insight from product capture specialists to improve their workflow within our proprietary Content Management System(CMS). - Developed and streamlined production process for new product categories within CMS.- Coordinated with Project Managers to boost efficiency and ease workflow.- Created and populated new product category and article databases within CMS.- Built Google Analytics dashboards and pre-defined queries to aid in collecting, formatting, and delivering usage data reports for client and internal teams on a weekly basis.- Worked closely with client and mobile phone carriers to ensure all needs of production teams were being met. - Sourced devices and materials necessary for Product Capture Specialists to complete projects. - Collaborated intimately with Development and UX/UI teams to ensure customer facing designs and functionality meet and exceed client demands. - Worked with Development team to implement data-collection, and analytics, into all aspects of products(external/internal) to meet client/user needs and improve internal processes. - Worked with Development and UX/UI team to further improve user experience for all products, utilizing collected usage data. - Frequent random QA of Product Capture Specialist work in order to assure quality of deliverables.- Worked with Audio team to provide voice acting/narration for product guide videos.

- Analyzed and implemented workflow changes to minimize expenditure and maximize production. - Implemented new contract and production method to maximize value for client yet increase sales by 350%.- Worked closely with client and internal teams to ensure all client specifications of product guides were being met.- Met with client to discuss new projects, improvements and pain points to provide effective solutions.- Daily push of new content and product guides, including content corrections to database.- Worked with other Project Managers to gain/provide insight on encountered problems and achievements. - Worked with UX/UI and Development teams to ensure client needs were met/exceeded. - Managed day to day activities and assignments for Product Capture Specialists.

Creator of interactive e-Learning guides for clients such as: Amazon, Asurion, AT&T, and Walmart. Covering 130+ topics ranging from "First Time Setup", to the more complex or hidden features of smartphones, wearables, TV's, Laptops, Cameras, and various other electronic devices.From concept to completion, this position entailed photography, photo editing, screen capture, image manipulation, technical writing, and creative thinking to resolve many unique and interesting hurdles which come along with working with 100's of unique devices.Routinely assigned to perform quality assurance on other Product Capture specialists in order to maintain the highest standards and most importantly ease of learning for our interactive guides.

- Managed day to day activity between employees and customers- General shop and park maintenance- IT/Computer systems management and maintenance- Customer Relations and Marketing