Mark L. Email & Phone Number

Greater Pittsburgh Region

Greater Pittsburgh Region

Pittsburgh, Pennsylvania, United States

Utilize geographic, industry, and cyber-security trends to develop list of accounts to prospectConnect with potential customers to discuss training initiatives and concerns to help improve overall security postureFollow up daily with warm leads to answer initial questions, introduce product solutions, and initiate sales process

Greater Pittsburgh Area

Develop strong relationships becoming trusted advisor of more than 150 clients spanning multiple industries and regionsConsult wide array of clients, from C-Level to end users utilizing technology to increase profitability and resolve challengesManage end to end sales process from scouting new opportunities, product demonstrations, and successful implementationCollaborate with partners to enhance client experience and develop additional sales opportunities

Lisle, Illinois

Lead team of customer services representatives to provide superior customer service.Evaluate training and process efficiency to reduce need for seasonal staff, customer claims, and enhance productivity.Partner with other departments to ensure customer service is contributing to meeting financial goals and increasing sales. Analyze orders for accuracy and fulfillment opportunities; providing customers the best possible experience.Collaborate with outside vendors in problem resolution, promotions, and verifying order processing.

Lisle, Illinois

Managed all aspects of approximately 50 outside vendors.Quoted programs and negotiated pricing with vendors to aid in securing orders.Assisted customer service and billing department with any program or pricing related questions.Facilitated communication and record keeping of company owned inventory from cancelled orders.

Willow Hill, Pa

Managed team of 15 to ensure accuracy and quality while meeting production guidelines.Developed improved scheduling for sowing of annuals and perennials to meet forecast goals.Overhauled plant label designs and databases to be more concise and accurate while reducing material waste.Conducted monthly inventory of hard goods, labeling, and sowing supplies

Pennsylvania

Trained team members to follow applicable laws, sanitation, and safe food handling procedures. Managed food/equipment orders to support weekly sales forecast.Daily supervision of cashiers, guest service and food team members.Processed store deposits, checks, and counted cash daily to verify vault levels.

State College, Pennsylvania Area

Implemented dedicated rose care program: fertilization, pruning, pest control, and winterization.Pivotal in implementing borough composting program in homeowner’s landscape maintenance routine.Installed and maintained several perennial beds and container gardens.Followed sustainable control methods of pests.