It Operations And It Service Management
Interim Contracting & Consulting
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Mark Freeman Email & Phone Number
IT Operations and IT Service Management
at
Interim contracting & consulting
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✓ Verified May 2026
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Profile completeness 86%
Current company
Interim contracting & consulting
Role
IT Operations and IT Service Management
Location
Greater Boston, United States, United States
Who is Mark Freeman? Overview
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Mark Freeman is listed as IT Operations and IT Service Management at Interim contracting & consulting, based in Greater Boston, United States, United States. AeroLeads shows a matched LinkedIn profile for Mark Freeman.
Mark Freeman previously worked as IT Operations & IT Service Management at Interim Contracting & Consulting and Associate Director Enterprise Services at Foundation Medicine. Mark Freeman holds Management Information Systems from Northeastern University.
Profile bio
About Mark Freeman
Extensive experience in enterprise service management, IT operations and service delivery, I am passionate about designing and delivering cost-effective, high-performance technology solutions that support global business environments. I have multiple ITIL certifications and a proven track record of implementing enterprise service management platforms, developing global operation center strategies, and managing ITSM processes.As the associate director of enterprise services, I lead the service delivery practice for a fast-growing bio-tech company that provides comprehensive genomic profiling for cancer patients. I collaborate with cross-functional teams to support cloud and on-premise infrastructure and workloads, develop IT and security policies and procedures, and enable business continuity and compliance. I leverage expertise in leadership, process improvement, ServiceNow and ITSM solutions to drive innovation and efficiency across the organization.
Current workplace
Mark Freeman's current company
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Interim Contracting & Consulting
7 roles · 22 years
Mark Freeman work experience
A career timeline built from the work history available for this profile.
It Operations & It Service Management
Current
Interim Contracting & Consulting
Jul 2023 - Present
Associate Director Enterprise Services
Drive Information Technology Service Management (ITSM) strategy and implement Enterprise Service Management platform (ServiceNow), Develop global operation center strategy to support applications and workloads in a multi-region cloud environment.
Mar 2021 - May 2023
Associate Director Systems Services Delivery
Lead Service Delivery practice for fast growing bio-tech company. Manage processes ITSM processes. Support cloud and on-premise infrastructure and workloads. Develop IT & security policies and procedures to support business continuity and compliance.
Aug 2015 - Mar 2021
It Services Manager
Manage delivery of IT services for corporate headquarters and over 25 remote offices globally. Oversee global IT services. Responsible for telecommunications and remote office infrastructure. Manage SLAs, escalation issues, and change management. Maintain security for corporate systems, lead teams in the US and Europe.
Nov 2010 - Aug 2015
Operations Manager
Manage IT global operations for more than 20 sites worldwide. Manage 2 Massachusetts-based corporate datacenters and a team of 4; produced and managed annual IT budget. Oversee all design and architecture; manage Corporate SAN and NAS infrastructure, as well as global connectivity via AT&T MPLS/EVPN. Maintain zero deficiencies through SOX audits. Oversee.
Oct 2007 - Sep 2010
Network & Systems Manager
(Acquired by Hologic) Charged with improving security control of global data center operations as manager of IT group, as well as implement auditing controls to support SOX compliance. Managed and mentored IT team. Implemented segregation of duties for administrator roles for Active Directory, designed and implemented security policies to manage user and.
2004 - 2007
~3 yrs
1 education record
Mark Freeman education
FAQ
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What company does Mark Freeman work for?
Mark Freeman works for Interim contracting & consulting.
What is Mark Freeman's role at Interim contracting & consulting?
Mark Freeman is listed as IT Operations and IT Service Management at Interim contracting & consulting.
Where is Mark Freeman based?
Mark Freeman is based in Greater Boston, United States, United States while working with Interim contracting & consulting.
What companies has Mark Freeman worked for?
Mark Freeman has worked for Interim Contracting & Consulting, Foundation Medicine, Zipcar, Hologic, Inc., and Cytyc.
How can I contact Mark Freeman?
You can use AeroLeads to view verified contact signals for Mark Freeman at Interim contracting & consulting, including work email, phone, and LinkedIn data when available.
What schools did Mark Freeman attend?
Mark Freeman holds Management Information Systems from Northeastern University.
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