Mark Lam Email & Phone Number

Newcastle Upon Tyne, GB

Newcastle Upon Tyne, GB

Montreal, Quebec, CA

• Leads a nimble team in supporting over 360 retail locations nation-wide throughout various operational support functions and sales planning functions to improve customer loyalty, maximize workforce productivity and.
• Supports the planning, development and delivery of the channel roadmap for the retail sales channel
• Drives channel roadmap achievement through delivery of sales & operational performance management, sales compensation planning, workforce management, long-term financial and strategic planning, sales forecasting and.

Montreal, Quebec, CA

• Managed the strategic analysis, presentation design & delivery of corporate deliverables to enable senior leadership to make critical long-term decisions for the B2C and B2B divisions of BCE’s Wireline group
• Supported the development of BCE’s wireline product roadmap to monetize it’s multi-billion-dollar fibre optic network investment by managing projects through the capital budgeting process and performing market research.
• Managed the prioritization & spend of capital by providing the analysis, evaluation and approval of all capital funding requests by all project teams—assisted in determining the financial and strategic fit within.

Montreal, Quebec, CA

• Led a cross-functional project team, including IT vendors, finance and various sales channel partners to design, build & execute the launch of a new revenue-based sales compensation system that was expected to drive.
• Successfully strengthened our partnership with our B2C sales vendors by identifying and executing on changes to reduce attrition rates and ensure more consistent cash flows for our vendor partners
• Oversaw the planning and execution of an annual $2 million project capital budget, aimed towards investing in infrastructure enhancements to enable key sales compensation programs for a $55 million portfolio

Montreal, Quebec, CA

• Identified opportunities to realize cost efficiencies and new revenue streams by conducting regular process improvement analysis of critical sales and operational work-streams resulting in the initiation of several.
• Developed end-to-end customer experience process maps which enabled the ability to quickly identify process improvement opportunities and provide key insights to reduce product complexities

Montreal, Quebec, CA

• Conducted data analysis to identify the critical cost drivers behind Virgin Mobile's operating structure and provided recommendations to senior executives to reduce Virgin mobile's overall cost to serve

Montreal, Quebec, CA

• Identified critical cost drivers behind the high operating costs of the Fibe TV product and as a result planned and initiated a 2 year multi-phased strategy to reduce the overall operating cost
• Initiated a capital project to design, build and deliver a new self-support platform for customers through the existing product user interface to drive customer support needs towards more cost efficient product support.

Markham, ON, CA

• Conducted the risk management analysis of daily cash flows for the purpose of identifying and eliminating various high-risk sources of revenue, resulting in the improved stability of cash flows and increased accuracy.
• Conducted the financial analysis of sales data from all ticket agents, through the study of past trends and multiple data sets; made recommendations to management to improve the product distribution system during peak.
• Restructured the existing electronic ticket agent database by organizing all relevant information, thus improving efficiency and the business application of the system
• Developed and maintained supplier relationships between the company and sales agents as the external liaison officer, resulting in improved supplier and client relationships.

Honours Business Administration, Finance, Accounting

Bachelor Of Business Administration (Bba), Accounting And Finance