I am currently responsible for checking the accuracy of management information for a number of key clients within the firm. I compile periodic reports to the Senior Managing Partner to monitor our internal performance. A key part of my role is to review the quality of the work we produce and ensure our processes are in line with required SLA's and standards.I regularly complete detailed reports and analysis for clients as and when required. I participate in the audit process and work to… Show more I am currently responsible for checking the accuracy of management information for a number of key clients within the firm. I compile periodic reports to the Senior Managing Partner to monitor our internal performance. A key part of my role is to review the quality of the work we produce and ensure our processes are in line with required SLA's and standards.I regularly complete detailed reports and analysis for clients as and when required. I participate in the audit process and work to develop relationships with clients. Show less

• Responsible for the delivery and accuracy of the departments MI• Managed a caseload of 80 cases which consist of Deafness, VWF and a variety of PI claims from cradle to grave• Pro-actively managed my caseload to the most cost effective outcome for the client• Responsible for reviewing the departments file allocation to effectively identify files for closure to ensure monthly targets are achieved• Worked closely along side the managing partner to assist in dealing with his high… Show more • Responsible for the delivery and accuracy of the departments MI• Managed a caseload of 80 cases which consist of Deafness, VWF and a variety of PI claims from cradle to grave• Pro-actively managed my caseload to the most cost effective outcome for the client• Responsible for reviewing the departments file allocation to effectively identify files for closure to ensure monthly targets are achieved• Worked closely along side the managing partner to assist in dealing with his high value and complex caseload. • Attend hearings and trials at court for cases I am involved in• Issue papers at court for recovery claims• Attended meetings with witnesses at their homes or businesses to obtain statements and complete investigations relevant to cases• Consistently achieved monthly billing targets. Show less

• Responsible for the technical development of a claims handling team. Mentoring, training and coaching are part of my day to day role to ensure my team produce high quality file handling• I am responsible for the training and mentoring of any New Starter who enters the department.• I complete Payment Authorisations and Audits on a daily basis to ensure quality is accurate and to prevent any delays in cheques being issued to claimants.• Regularly complete full technical file audits… Show more • Responsible for the technical development of a claims handling team. Mentoring, training and coaching are part of my day to day role to ensure my team produce high quality file handling• I am responsible for the training and mentoring of any New Starter who enters the department.• I complete Payment Authorisations and Audits on a daily basis to ensure quality is accurate and to prevent any delays in cheques being issued to claimants.• Regularly complete full technical file audits and deliver feedback to aid in performance reviews and improving individual competence. I take great pride in my own work and have consistently achieved extemporary audit scores on any audits carried out on my files.• Responsible for an allocation of 100 of a variety of disease cases up to a value of 110k, all cases I manage from New Claim to Settlement• I am responsible for some of the biggest clients and policyholders on the contract• I am responsible to ensuring my team adhere to Fraud processes and procedures and carry out regular checks on my team’s claims profile to ensure we comply with all Fraud indicators.• I am responsible for investigating and resolving any complaints that occur on the team and ensure responses and outcomes are consistent with FSA policy. I regularly provide feedback and increase awareness across the team on how complaints can be avoided and prevented.• I attend meetings with clients to progress claims to settlement, negotiate on any contentious matters whilst remaining good relationships at all times.• I provide cover for the Team Managers in the event of annual leave, sickness etc. and have also been responsible for all aspects of running the team i.e. work state, staff issues and the general day to day running of the team.• I have developed strong analytical ability when providing regular reports and updates to clients. Show less

• Ability to calculate claims settlement using numeric skills and having the ability to use excellent written communication to communicate with the customers.• Excellent organisational skills to manage a portfolio of cases to the value of £25k this includes Noise induced hearing loss, Vibration White Finger and Asbestos claims from inception to settlement. • The ability to communicate effectively with customers and trained to handle both face to face and telephone queries in a polite… Show more • Ability to calculate claims settlement using numeric skills and having the ability to use excellent written communication to communicate with the customers.• Excellent organisational skills to manage a portfolio of cases to the value of £25k this includes Noise induced hearing loss, Vibration White Finger and Asbestos claims from inception to settlement. • The ability to communicate effectively with customers and trained to handle both face to face and telephone queries in a polite, diplomatic and friendly manner.• Negotiating claims settlements between brokers, scheme creditors, co-insurers and solicitors by telephone and electronically to enable successful settlements of claims to the benefit of the business.• I was awarded claims handler of the year award in 2007, voted for by senior management within the department.• I achieved a high rating in my annual appraisal in 2007, and was given additional authority authorise payments and deal with higher value claims and was the only member of staff at my level to be given this authority. Show less