Mark Laskey Email & Phone Number

Pooler, Georgia, United States

Provide parts technical support for the JCB dealer network and National Account customers.

Brooklet,Ga

Savannah, Georgia Area

Provide parts, technical product support, and training for the JCB mid range line of construction equipment. Primary focus is on the large national account rental fleets throughout Florida and South Georgia. Execute service and parts plans for major National Accounts (United, Sunbelt, Hertz) and JCB regional dealers within assigned territory, covering over 200 customer touch points. Perform site visits, acting as liaison, to facilitate improved communication, betterment of JCB corporate directives, and ensure customer issues are handled promptly. Provide onsite technical troubleshooting and repairs to keep machine downtime to a minimum.

Savannah, Georgia Area

Provide Technical Training for various JCB product lines to the JCB dealer network throughout the US and Canada. Create and modify training materials to stay current with ongoing changes to the product lines.

Greater Seattle Area

Provide parts,technical product support, and training for the JCB mid range line of construction equipment. Primary focus is on the large national account rental fleets throughout the Northwest United States and Western Canada. Execute service and parts plans for major National Accounts (United, Sunbelt, Hertz) and JCB regional dealers within assigned territory, covering over 300,000 square miles and over 170 customer touch points. Perform site visits, acting as liaison, to facilitate improved communication, betterment of JCB corporate directives, and ensure customer issues are handled promptly. Provide onsite technical troubleshooting and repairs to keep machine downtime to a minimum. Advise customers on part stock order efficiency (SOE), warranty recovery, field service bulletin completion, and return on investment (absorption rate).

Charlotte, North Carolina Area

Provide technical training for all technicians at the dealer level. Monitor and modify career development program for all technicians. Provide technical training support and advice to the CAT "Think Big" program that Carolina Cat participates in at Florence Darlington Technical College. Assist with tool procurement and mentorship program. Provide technical training support and advice for the Carolina CAT training program at Central Piedmont Community College.Monitor mentorship program and job placements.

Austell ,Ga

Implemented new commercial scheduling program through the company’s Six Sig initiative.Worked with established annual operating budgets for the Commercial Field Service Department.Produced monthly budget variance reports and determined areas for improvement.Recruited new technicians as needed and evaluated employee performance on an annual basis.Tracked Work In Progress and communicated with customers regarding specific repair needs.

Austell ,Ga

Managed 2/3 of total field operations in Georgia while supervising a team of 20+ technicians.Supervised three Service Coordinators and dispatched technicians as service requests were reported. Acted as Technical Communicator to obtain product support on the CAT line of Generator products.Oversaw maintenance and repairs for fleet of field service trucks.

Austell ,Ga

Provided Technical Training to both internal and external students on the repair and maintenance of earthmoving products .Monitored 3 company-sponsored technical programs at area colleges and provided input for subsequent intern placement.

Austell,Ga

Rebuild driveline components with a focus on transmission repairs and complete overhauls on the Caterpillar line of construction equipment.

Milford, Ma

Rebuild engines, transmissions, differentials, final drives,hydraulic pumps, and hydraulic motors for the heavy equipment line of Caterpillar earthmoving machinery. In addition to these duties,rebuilt marine engines and marine gear transmissions .