Mark Saunders Email & Phone Number

• Provided management and strategic direction for 15 team members responsible for consultation with lines of business and the architecture and administration of the portfolio of tools monitoring critical systems and.
• Led the development of monitoring standards for infrastructure components and applications
• Communicated monitoring standards and processes to peers, subordinates, clients and vendors
• Managed group of high level technicians to administer enterprise application and technology monitoring tools
• Consulted with internal customers on monitoring methods and requirements for applications and technology
• Managed upgrades of the monitoring tools (Dynatrace, SCOM, ITM, NetQoS, SOI, NNMi, etc.)

• Provided management and strategic direction for teams responsible for consultation with lines of business and the testing and quality assurance processes associated with changes to the enterprise distributed systems.
• Led the development of testing and quality standards for desktop, laptop, and server hardware and software
• Communicated standards and processes to peers, subordinates, clients and vendors for infrastructure changes
• Managed a group of technicians responsible testing and quality control for distributed systems platforms
• Built and managed Test Data Center facility and over 500 hosted servers
• Planned and developed departmental budget ($1mm+); administered compliance to meet budgetary goals

• Developed and managed distributed systems Standards and Design functionsManaged a group of technicians responsible for researching, designing, and consulting for distributed systems.
• Planned and developed departmental budget; administer compliance to meet budgetary goals
• Provided feedback, coaching, and performance reviews for employees both written and oral
• Developed staffing justification, staffed positions, and managed staffing requirements
• Consulted with internal customers on various sized solutions
• Maintained version control of standard software loads (i.e. desktop and server software)

• Consulted with internal customers on various sized technical solutions to meet their requirements
• Maintained version control of standard software loads (i.e. desktop and server software)
• Maintained hardware and software standards for the enterprise
• Researched, recommended, evaluated, and tested potential hardware and software standards
• Involved in technical aspects of various projects

• Managed group of technicians responsible for overall health and maintenance of Wide Area Network (WAN) consisting of approximately 500 servers (NT 3.51, NT 4.0, NetWare 3.x, NetWare 4.x) and 8,000 desktops in a mixed.
• Developed and implemented policies and procedures for Local Area Network (LAN) and WAN administration and problem resolution
• Coordinated work associated with various projects
• Developed staffing justification, staffed positions, and managed staffing requirements
• Budgeted for Client/Server Operations including salaries, fixed assets, professional services, training, etc.
• Scheduled employee training, vacation, etc.

• Provided team leader for a group of technicians primarily responsible for desktop supportAdministered the LAN/WAN incl. creating, deleting, and managing objects in a Novell NetWare 4.x environment
• Performed desktop support
• Performed administration of network operating systems
• Installed new desktop systems
• Trained new employees as needed

Contracted To BB&T, Wilson, NC

• Administered the LAN/WAN including creating, deleting, and managing objects in a Novell NetWare 4.x environment
• Installed new systems on the network and supported of these systems including, but not limited to, user support
• Assisted in training of new employees as needed

Rocky Mount, North Carolina Area

Administered Novell Netware network, servers, and supported 200+ desktop users.