Mark Lemm Email & Phone Number

Austin, Texas, United States

Serve as a single point of contact for Enterprise clients who subscribe to a wide range of data, voice and managed services including Fiber Internet Access, Ethernet, Hosted Voice, Enterprise Trunking, Managed Network, Managed Security and Managed WiFi services and Enterprise TV services.

• Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.• Perform general maintenance tasks and resolve less complex problems immediately, while more complex issues are identified to ahigher level of support.• Install, configure and troubleshoot desktop systems, workstations, servers and network.• Maintain passwords, data integrity and file system security for the desktop environment.• Includes timely updating of problem management databases and help desk systems.• Receive general instructions on routine work, detailed instructions on new assignments and work with limited supervision.• Communicate highly technical information to both technical and nontechnical personnel.• Recommend hardware and software solutions, including new acquisitions and upgrades.• Participate in development of information technology and infrastructure projects.• Conduct training programs designed to educate an organization's computer users about basic and specialized applications.

Mobile Customer Service Support Specialist:Provided mobile customer support and delivery services in a large trade area to a diverse range of clients. Personally manage d timeand route to achieve the highest degree of efficiency possible. Supported and assisted in maintaining efficient operations in store.

Ft Bliss, Tx

Performs march order and emplacement of the base shop test facility, installs supported weapon system test program sets, initiates unit under test procedures, isolates unit under test/base shop test facility printed circuit board or component malfunctions, replaces defective parts/components and performs unit under test/base shop test facility alignments and adjustments. Performs base shop test facility preventive maintenance checks and services and operational checks. Operates and performs preventive maintenance checks and services on assigned vehicles and power generators.Also performed role as Test, Measurement, & Diagnostic Equipment Coordinator for 127th Aviation Support Battalion. Job achievements include creation, implementation, and management of database to track the calibration status and interval of 1,628 individual tools and diagnostic test sets; creation of a staggered maintenance schedule to ensure all departments had necessary tools available to maintain aircraft; collection, transport, and processing of equipment requiring calibration; redistribution of calibrated tools to their respective departments.